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1.8

1. Zoosk will say that users are online when they are not. I have had this happen to me, and I have literally been on the phone with someone who closed their account and seen Zoosk say that they were online.

2. Zoosk does not provide a full-text search of their profiles. So if you have a burning interest in something obscure and specific, you will miss the one-in-a-million chance to meet that Special Someone who shares your interest. This is not evil, just ***.

3. Worse, when you enter "interests" on your profile, what you type must match some database that they have or it will not go in. For example, they have Stewart Copeland (drummer for The Police) but they do not have Aaron Copeland (famous American composer). They have "Francis M" (whom I have never heard of) but they do not have Pope Francis or Francis Bacon.

I have complained about these and other things to Zoosk. Yesterday Zoosk, instead of sending a reply, on their own, refunded my payment and cut off my subscription. That is what I call astonishing "Customer Support". It establishes a new low in support quality, surpassing TSA, the DMV and that restaurant you will never patronize again, in abject suckiness.

My recommendation? Try ANYTHING other than Zoosk.

Reason of review: Poor customer service.

Zoosk Cons: Customer service, Lack of response to complaints, Does not do what it says, Slow servers, People are online even though they have left the service.

Location: San Francisco, California

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