
Zoosk
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOvercharged
I was on Zoosk for less than a month and was double charged on my credit card. I should be refunded $24.98 since I cancelled prior to being on Zoosk for one month.
I cannot call and talk to customer service about this issue. What a surprise!
- Overcharged
Preferred solution: refund of being over charged
User's recommendation: BEWARE!!!!
Because I can never get help. They want your money but don't expect any customer service if you need it!!!
I cancelled before due to recurring charges. I will decide if I want to continue. I do not and did not want any auto deduction!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZoosk makes SO many mistakes, and I am paying for it
The app has locked me out - it put me through a ridiculous "prove you are a human" routine several times, then after that, when I had put in my username and password perfectly, gave me a popup telling me an message had been sent to my email to which I was to click on something - but the email never came!
The after I had tried several times to get into my account, it had the temerity to lock me out, claiming "too many attempts!" ALL of my attempts were due to their awful app design.
I can't tell you how many other problems I have had - they seem to come every day I use the app.
I will NEVER use this app again, and recommend you don't waste your money.
- Customer service
- Options - waste of money
- Terrible app
Preferred solution: Apology
User's recommendation: DON'T PAY ANYTHING FOR THIS POS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Dissappointed
Company fixed the issue and I have been provided with apology.
I didn't want to renew my subsciption but I did. But now everytime I click on a site I get a subsripyion notice.
If you took my noney why can't I communicate with the wonen I'm interested. If I can't then send my money back
Walter Lenartowicz
wplenar1@***.com
Zoosk is a popular dating site, but seem to have a great difficulty trying to resolve issues with paying customers. I try to message someone, only to get a message saying that I have to be a paid sub
I was trying to message someone I had met in the site. However, I received a message saying that I needed to be a paid subscriber for this feature.
However, I already am a paid subscriber, but there doesnt seem to be a link to contact customer service, which seems strange, and unfortunate. Zoosk is going to have a lot of upset customers, and will lose many of them if they dont rectify this issue.
User's recommendation: Find a way to contact customer service before you subscribe.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Poor customer service
Zoosk is a needed service in todays world and *** dating has changed over the years. But their customer service needs some help to better serve their customers. Also, I was asked o pay a dollar to speak
To a professional problem solver. Which I refuse having already paying for Zoosk services.
I just was them to remedy the problem and better serve their customers who have questions or problems in the future, please.
God bless!
I'm getting no help from Match.com Dating Site and getting no where.
Hi, someone described what id happening to me. I get this that comes up in the view area and Smart Pick and when I message someone it shows this...
400 Bad Request
Request Header Or Cookie Too Large
nginx.
There is no number you can call as I use to when you had an issue or wanted to use your credit card over the phone to make a transaction. This is why I think trying to find a woman on a dating site Zoosk and Match.com is a pain in the *** You will lose a lot of customers and online dating will be the thing of the past and make people to meet in the real world or remain single forever.
User's recommendation: "?Don't Do Online Dating It Is Nothing But A Hassle" There Is "No Way" To Communicate To Anyone.
I was trying to cancel.And it didn't work. Please call me 727-692-****
You asked for the credit card and didn't help me to cancel.Why you have a wrong phone number? I would kite to total to alive person.
I can’t access my account
Whenever I try to click or communicate with someone its asking me to complete my account but each time I do it went back to the same message and wont let me in. Its been like that since yesterday I tried to change the email but still no success.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I've been locked out of my account on Zoosk.
Entered wrong pw. Was sent code but did not work.
Tried to reset pw but would not let me. Tried several times but did not work.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot Login
I cannot log in to my account. You do not have access.
And now, I bet I will be charged for continuing a subscription to a site I am not allowed to access! Yep, I'm pissed.
- You never know ya might find someone
- This problem
Preferred solution: access so I can cancel!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: They won't cancel my account and keep charging my bank accountt
Company fixed the issue and I have been provided with apology. They quit charging me..
Eighteen months ago, I canceled my Zoosk account, and they keep charging me $59.99 every couple of months. I asked them to stop, but they continue to charge it.
I've had enough; it's the worst dating app I have ever dealt with.
I have emailed several times and have not received a return response. Moreover, there is no phone number to call and cancel.
- No way to contact customer service
Preferred solution: Full refund
User's recommendation: Don't use zoosk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled my account
No one can open an account on Zoosk
Said I had inconsistencies and asked for my DL. Haven't heard back since two weeks ago. No live person to talk to.
- Great candidates
- Service unavailable
Preferred solution: Reinstated
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Their support people cannot fix problems
Google play will not accept my card and zoosk help has no answers. My bank says there is nothing wrong with my card.d
Disappointing older men with pics from 10 years ago at least...
hi, wish there was a way of authenticating members
posting old pics of themselves that look nothing like
them now!
Especially when a male member makes it known
he wants a sexual relationship at 80!!! It is insulting
to any female when they meet such a deceitful person
and I'm sure men can say the same for some women
but overall a lie is a lie and there's no getting around it.
FACETIME THE PERSON FIRST
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Dear Rhonda, Please contact our Customer Success team by sending an email to support@***.com and we'll be happy to assist you! Kind regards, Zoosk Customer Success Team