Zoosk
Reviews and Complaints
Cupertino, California
Discontinue membership still charging me
Stopped subscription for December 2024
Unsubscribed
You started charging me again!! Stop charging me for January 2025.
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Verified Buyer |
Crossville, Tennessee
When I try to click on zooi can't go on line I getsk I get this message. Oops your offer could not be found if I can't go on line then refund my money
When I try to get zoosk I get this message oops your offer could not be found why can't I get on zoosk if I can't get on zoosk then refund my money
Garland, Texas
Bad customer service
If u took 129$ for this web and after this u try to sell me messages who sending me and giving me like must be for free bc I already payed u u refund my money immediately I payed yesterday I will go on different website
User's recommendation: Do not take x money for messages
Red Oak, Texas
A block on my account
I have submitted my ID to you all and you all said that you all will get in touch with me in 48 hours. It has been over 48 hours and I have not heard nothing yet.
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Verified ReviewerResolved: Troubles
Company fixed the issue and I have been provided with apology. they got off theeir *** and actually looked at my acount
I don't think my payment went through for some reason. I still can't correct my birth date and location, and I know how to do it.
It's 12-17-1968, Greene, Iowa!!! Please actually look at my account.
Preferred solution: somebody to actually look at my account and profile
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Verified Reviewer |
Nottingham, Nottingham
It's good
Overall the issue is resolved after I write to the customer service three times then it was Resolved
Atlanta, Georgia
Blocked from Zoosk Accessibility
A person contacted me on Zoosk and asked me if I got the card, and I thought he sent me a card and I said no. He asked me a few more times and I said no again.
I was naïve and thought he sent me a card. next thing I know I was blocked from Zoosk!? I don't think that was fair to me. I didn't do anything wrong.
Could and Admin look into this for me? Thank you
Debra Drake
New York, New York
Website page unavailable
Can't access website page from laptop. Access is available from app.
What's up with that? Appreciate your help with this issue.
Dallas, Texas
I payed 129$ for a year but they ask x money for any reading message or answering who wrote u . Believe it need to be relook and I will go on news to tell it’s not right company which want u will dati
I would love to refund my money if u do not let me to read messages from people who wrote me. They do not tell that u are going to pay every time when u got message from people who like u and who send u message so its not that enjoyable website what u think
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubscription expired
My subscription expired on Oct. 13, 2024.
I requested that my profile in its entirety, including my photos, be deleted from your site.
Obviously, that has not been done since I am still receiving emails from you telling me that different people are looking at my profile. If this is not completed within 48 hours, I will handle the situation through my attorney.
Preferred solution: I want my entire profile, including photos, immediately removed from your site
User's recommendation: If you are looking in the Naples area, there are not that many lady subscribers.
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Verified ReviewerOccasional Frozen site, cannot fix on my end always have to send email it takes DAYS
Every so often, I don't know, every couple of weeks, every couple of months, I cannot get into my account. I get an error message.
I will refresh, I will do anything and everything on my end to get into my account and I can't. Something is wrong with this platform. Nobody has refunded me any money. Nobody explains anything and says sorry.
So much for giving you an extra month.
It's terrible. It's terrible, terrible.
- More real people compared to other sites
- This frozen site stuff is driving me crazy
Preferred solution: Apology
User's recommendation: Don't do it
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Verified Reviewer |
Surrey, British Columbia
Stupidity of Zoosk
They CHANGED my height on my Paid Ad from 6-2 to 5-7 Im a MAZlE thats Kind of impt also they make it near impossible to contact them
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Verified ReviewerResolved: Cancel my account
Company fixed the issue and I have been provided with apology. Partial refund
They returned part of the money
I asked to cancel my account three months ago, and you keep charging $34.99 for a service I have not been using. I want it stopped and my money refunded. Your customer service and this company are disappointing.
- Will just steal your money even after you cancel your subscription
Preferred solution: Full refund
User's recommendation: Don’t ever use this site
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Verified Reviewer |
Montreal, Quebec
Can't log in with proper email and password
I entered the correct email and password and then I was told to check my email for a code, but I never received the code. I've sent several messages but nobody has gotten back to me. My order number is 318688****.
User's recommendation: Don't sign up for this site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComputer Generated likes
Just signed up today. Please cancel subscription.
John Valenta 303-907-****. BBBBB.bbbbb.bbbbb.bbbbb.
Preferred solution: Full refund
Hello! We are sorry to hear that you are not satisfied with our service.
Please contact our customer support at support@***.com and we will be happy to find a solution. Best regards, Zoosk Customer Success Team.
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Hello, We are sorry to hear that you are not satisfied with our service. Please, contact our customer support at support@***.com, and we will be happy to find a solution. Best regards, Zoosk Customer Success Team.
When I contacted customer service they sent me to something called just answer which charged me another $47 for no results it’s just a scam from the beginning that has no end I will like to warn to beware of this crooked site