Zoosk
Reviews and Complaints
Wellington, Ohio
Password reset does not work over six times!
I got logged out of my Zoozk account. I did not do that.
I tried to log back in, but now my password doesnt work. I have emailed to reset my password. When they contact me back to reset my password, it leads me to a page that says oops page not availablewhen I tried to copy and paste the link into my browser and get the same thing. I contact the company again and they send me another reset your password.
This has happened over six times now maybe even 10! I keep telling them that that is not working. Again they send me another reset your password. I am not sure why you guys dont understand that that is not working?
Ive sent it to you a half dozen times already its not working. I have sent you screenshot showing you that its not working and still nobody gets back in touch with me with anything but a reset your password! I have paid to use this account and I expect to be able to get into my account at any time, I dont think thats too much to ask. Now, when something like this happens, I expect somebody whos working for Zoosk to contact me physically personally and help me to get into my account!!!
I am beyond pissed right now! Zero excuse for this!
Please contact me personally!!!
User's recommendation: I’m not sure I can recommend this app when you spend money to use it and then you can’t get any help when you can’t get into your own account!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’ve been charged twice and I cannot see anybody’s profile every time. I do try to click on somebody’s profile. It says I’m out of coins. I have not even touched any of my coins I want my money back
You charge me two weeks. I have not been able to use any of my coins.
I am not able to look at anybody's profile, so I need you to see that my account is inactive, and I'm sure you can tell that I haven't used any of my coins.
So you can pay me back $19.95, and then the next week of the 19th, which is $21.74.
Deb Benoit
- I was not able to use them even after i made a purchase
Preferred solution: Full refund
User's recommendation: Make sure you don’t scammed like I did
Hello Deb. We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you
New Orleans, Louisiana
Piece of *** customer service . It looks that most of the members are scammers.,
HAVE a phone # for the price people are PAYING SUSCRIBTION.
BLA, BLA,BLA,BLA, BLA,BLA,BLA,BLA ,BLA,BLA
User's recommendation: not suscribe.
Brownsburg, Indiana
There is no customer service. They rate themselves as “first class” but they aren’t!
They never respond to phone calls. The online service is just as bad ! Never any way to resolve an issue!
Edmonton, Alberta
Won’t cancel
Ive tried to contact Zoosk virtually impossible I need to Cancel my membership.No phone # available to call from my area what a Joke!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot get on the site it’s saying my phone number is not correct can somebody guide me through this so that I can get back on your site
I just cannot open up the site to join its saying my phone number is wrong or my email is wrong can somebody walk me through this so we can correct this
User's recommendation: Somebody needs to call us back and help us out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI rejoined Zoosk to reach out to a specific woman but I cannot message her as it looks like her profile is Frozen
I recently re-upped my subscription with the Zoosk as there was a particular woman I was trying to reach out to. When I went to message her it says that it is unavailable or refresh the page.
It still doesn't work. I have reached out to the company but they have not helped at all. This could be my chance to meet somebody very compatible and this is what this app is supposed to do.
I want somebody to either fix my problem or reach out to this woman to see if she is interested in meeting me. The customer service is very poorI
- I thought they were a reliable app
- Turns out so far they are not
Preferred solution: I would like them to either fix the problem or reach out to the young lady that I am trying to meet. I'm sure they could ask her without giving her information out to me without her approval
New York, New York
Are you a zoosk presentative
I can't log on to my account and the message comes up
Your account has been blocked by a Zoosk Administrator
User's recommendation: Don't sign up
Wellington, Ohio
Lock out of my paid acct!!!
I got locked out of my account. How that happened?
I dont know. My password is now not working. I emailed them and I just get a generic reset your password but it takes me to a page that doesnt exist or has a problem. I emailed them again.
They do not respond or I cant send them an email anymore. There is no live number to speak to a live person! But they have no problem taking your money. 
Zero customer service very poor company when it comes to that!
I caution you!! Their customer service blows!
I want someone to return my email!
Laurie Valenti
User's recommendation: Pay for other accounts elsewhere, where they have a live customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHi, I would like to know if I can reinstate my subscription and promise to not cancel my subscription before it ends
hello, I was blocked by a zoo administrator and was told that the reasoning was because I deactivated my account before my subscription end is there any way that I can get my subscription activated and promise not to deactivate my subscription before it ends?
Wrentham, Massachusetts
Not able to excess my account
You have my money and I can't get to the account. Let me get to my email or return the money
money that you have taken from my account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBoost
You have become a scam like the rest of the sites making people buy coins to boost themselves you used to be a elite site
Mccook, Nebraska
Can't open site
In order to get on site you have to go through several verifications to prove you are human, than after that they send you an email so you can AGAIN verity your account. NEVER have I received one of their emails so I can get into the account.
I have been working with a gal in customer service but she only responds once every 24 hours and she can't seem to fix the problem. Meanwhile I am paying for every day.
User's recommendation: Don't subscribe
I cannot interact with my account at all. I have submitted four requests to their online customer service and received no response. NOTHING
My account is not functional and hasn't been for over a week. I have a lot of messages that I cannot access and I cannot interact with anyone.
I have submitted four requests for help and have not received any response. This is unacceptable and I want my account fixed immediately or a full refund. The website makes it clear that a response would be provided quickly - it's been days and I have received nothing - not a peep. This is no way to run a business.
A response - anything - would have been better than nothing. There should be some phone number to contact since noon seems to be overseeing customer service..
User's recommendation: Don't waste your time. They don't respond and you have no recourse.
Reno, Nevada
EXTREMALY PORE COMMICATION
NOW I WANT TO CANCIL DUE TO LOTS OF REQEST FOR ADDED COST THAT I HAVE PAID BUT GOT NO RESPONCE IVE TRIED 4 TIMES
User's recommendation: GO SOMWHERE ELSE
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Unreliable company