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Rhonda M Ugq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Overcharged

I was on Zoosk for less than a month and was double charged on my credit card. I should be refunded $24.98 since I cancelled prior to being on Zoosk for one month.

I cannot call and talk to customer service about this issue. What a surprise!

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Loss:
$25
Cons:
  • Overcharged

Preferred solution: refund of being over charged

User's recommendation: BEWARE!!!!

1 comment
Guest

Dear Rhonda, Please contact our Customer Success team by sending an email to support@***.com and we'll be happy to assist you! Kind regards, Zoosk Customer Success Team

Anonymous
map-marker Des Moines, Iowa

Because I can never get help. They want your money but don't expect any customer service if you need it!!!

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I cancelled before due to recurring charges. I will decide if I want to continue. I do not and did not want any auto deduction!

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Robert W Wth

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Zoosk makes SO many mistakes, and I am paying for it

The app has locked me out - it put me through a ridiculous "prove you are a human" routine several times, then after that, when I had put in my username and password perfectly, gave me a popup telling me an message had been sent to my email to which I was to click on something - but the email never came!

The after I had tried several times to get into my account, it had the temerity to lock me out, claiming "too many attempts!" ALL of my attempts were due to their awful app design.

I can't tell you how many other problems I have had - they seem to come every day I use the app.

I will NEVER use this app again, and recommend you don't waste your money.

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Loss:
$60
Cons:
  • Customer service
  • Options - waste of money
  • Terrible app

Preferred solution: Apology

User's recommendation: DON'T PAY ANYTHING FOR THIS POS

Resolved
Walter L Gnq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sierra Vista, Arizona

Resolved: Dissappointed

Updated by user Dec 21, 2024

Company fixed the issue and I have been provided with apology.

Original review Dec 14, 2024

I didn't want to renew my subsciption but I did. But now everytime I click on a site I get a subsripyion notice.

If you took my noney why can't I communicate with the wonen I'm interested. If I can't then send my money back

Walter Lenartowicz

wplenar1@***.com

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Anonymous
map-marker Blue Earth, Minnesota

Zoosk is a popular dating site, but seem to have a great difficulty trying to resolve issues with paying customers. I try to message someone, only to get a message saying that I have to be a paid sub

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I was trying to message someone I had met in the site. However, I received a message saying that I needed to be a paid subscriber for this feature.

However, I already am a paid subscriber, but there doesnt seem to be a link to contact customer service, which seems strange, and unfortunate. Zoosk is going to have a lot of upset customers, and will lose many of them if they dont rectify this issue.

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User's recommendation: Find a way to contact customer service before you subscribe.

Tammy H Hif

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Irving, Texas

Poor customer service

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Zoosk is a needed service in todays world and *** dating has changed over the years. But their customer service needs some help to better serve their customers. Also, I was asked o pay a dollar to speak

To a professional problem solver. Which I refuse having already paying for Zoosk services.

I just was them to remedy the problem and better serve their customers who have questions or problems in the future, please.

God bless!

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Anonymous
map-marker Orange, California

I'm getting no help from Match.com Dating Site and getting no where.

Hi, someone described what id happening to me. I get this that comes up in the view area and Smart Pick and when I message someone it shows this...

400 Bad Request

Request Header Or Cookie Too Large

nginx.

There is no number you can call as I use to when you had an issue or wanted to use your credit card over the phone to make a transaction. This is why I think trying to find a woman on a dating site Zoosk and Match.com is a pain in the *** You will lose a lot of customers and online dating will be the thing of the past and make people to meet in the real world or remain single forever.

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User's recommendation: "?Don't Do Online Dating It Is Nothing But A Hassle" There Is "No Way" To Communicate To Anyone.

Anonymous
map-marker Seminole, Florida

I was trying to cancel.And it didn't work. Please call me 727-692-****

You asked for the credit card and didn't help me to cancel.Why you have a wrong phone number? I would kite to total to alive person.

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Anonymous
map-marker Fredericton, New Brunswick

I can’t access my account

Whenever I try to click or communicate with someone its asking me to complete my account but each time I do it went back to the same message and wont let me in. Its been like that since yesterday I tried to change the email but still no success.

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Tashema Qdu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tulsa, Oklahoma

I've been locked out of my account on Zoosk.

Entered wrong pw. Was sent code but did not work.

Tried to reset pw but would not let me. Tried several times but did not work.

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Laura C Iil

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot Login

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I cannot log in to my account. You do not have access.

And now, I bet I will be charged for continuing a subscription to a site I am not allowed to access! Yep, I'm pissed.

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Pros:
  • You never know ya might find someone
Cons:
  • This problem

Preferred solution: access so I can cancel!

Resolved
Christina R Csp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: They won't cancel my account and keep charging my bank accountt

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Updated by user Nov 11, 2024

Company fixed the issue and I have been provided with apology. They quit charging me..

Original review updated Oct 12, 2024

Eighteen months ago, I canceled my Zoosk account, and they keep charging me $59.99 every couple of months. I asked them to stop, but they continue to charge it.

I've had enough; it's the worst dating app I have ever dealt with.

I have emailed several times and have not received a return response. Moreover, there is no phone number to call and cancel.

View full review
Loss:
$180
Cons:
  • No way to contact customer service

Preferred solution: Full refund

User's recommendation: Don't use zoosk

Patty P Yfj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancelled my account

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Updated by user Dec 18, 2024

No one can open an account on Zoosk

Original review Dec 03, 2024

Said I had inconsistencies and asked for my DL. Haven't heard back since two weeks ago. No live person to talk to.

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Pros:
  • Great candidates
Cons:
  • Service unavailable

Preferred solution: Reinstated

Kellyjo Sco

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Their support people cannot fix problems

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Google play will not accept my card and zoosk help has no answers. My bank says there is nothing wrong with my card.d

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Anonymous
map-marker Long Beach, New York

Disappointing older men with pics from 10 years ago at least...

hi, wish there was a way of authenticating members

posting old pics of themselves that look nothing like

them now!

Especially when a male member makes it known

he wants a sexual relationship at 80!!! It is insulting

to any female when they meet such a deceitful person

and I'm sure men can say the same for some women

but overall a lie is a lie and there's no getting around it.

FACETIME THE PERSON FIRST

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