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Zoosk

Zoosk

www.zoosk.com
What is your customer experience with Zoosk?

Zoosk Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Zoosk has 1.7 star rating based on 3273 customer reviews. Consumers are mostly dissatisfied.

  • 10% of users would likely recommend Zoosk to a friend or colleague.

  • Rating Distribution
  • Pros: Frustrated, Very little, No pros.
    Cons: Fake profiles, Customer service by phone is not available - no help, Customer service.

View full overview ›

Media from reviews

Zoosk - Having a problem getting on the site not accepting my phone number
Zoosk - Randomly blocked my accountZoosk - Lock out of my paid acct!!!Zoosk - Password reset does not work over six times!Zoosk - I payed 129$ for a year but they ask x money for any reading message or answering...Zoosk - I payed 129$ for a year but they ask x money for any reading message or... - Image 2Zoosk - Website page unavailable
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Top Zoosk Reviews

Positive Review

"Orders"

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I was charged again on my credit card after canceling my subscription! I will be contacting my attorney if I'm not fully refunded immediately

Critical Review

"I can’t see pictures and I’ve already been charged twice"

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I don't understand why I was charged 1999 and then another payment for 2195, and I cannot preview the pictures. I either want my money back or you should at...

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Deb B Gfe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I’ve been charged twice and I cannot see anybody’s profile every time. I do try to click on somebody’s profile. It says I’m out of coins. I have not even touched any of my coins I want my money back

You charge me two weeks. I have not been able to use any of my coins.

I am not able to look at anybody's profile, so I need you to see that my account is inactive, and I'm sure you can tell that I haven't used any of my coins.

So you can pay me back $19.95, and then the next week of the 19th, which is $21.74.

Deb Benoit

View full review
Loss:
$42
Cons:
  • I was not able to use them even after i made a purchase

Preferred solution: Full refund

User's recommendation: Make sure you don’t scammed like I did

2 comments
Guest

Hello Deb. We want to help, however, we are unable to locate your profile with the provided information.

Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you

Guest

Hello Deb. We want to help, however, we are unable to locate your profile with the provided information.

Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you

View more comments (1)
Peter K Ihr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

Having a problem getting on the site not accepting my phone number

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Zoosk - Having a problem getting on the site not accepting my phone number

Need help keeps on telling me my phone number is wrong and I cannot join the site need somebody to call me and walk me through this

View full review

User's recommendation: Definitely join the site

Glen C Erz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newcastle Upon Tyne, Newcastle Upon Tyne

Randomly blocked my account

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Zoosk - Randomly blocked my account

I had an account less than an hour, hadn't had contact with any body, and then had an error message that read "your account has been blocked by a Zoosk administrator." Doesn't seem especially reliable to me.

View full review

User's recommendation: Try elsewhere - I'm on/have been on plenty of other sites that don't do stuff like this, and have far less behind paywalls too.

Deb B Gfe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can’t see pictures and I’ve already been charged twice

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I don't understand why I was charged 1999 and then another payment for 2195, and I cannot preview the pictures. I either want my money back or you should at least allow me to see the pictures.

View full review
Loss:
$21
Pros:
  • You charge me twice
Cons:
  • 000

Preferred solution: Price reduction

User's recommendation: Redefine print

1 comment
Guest

Hello Deb. We want to help, however, we are unable to locate your profile with the provided information.

Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you

Martha V Sby

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tucson, Arizona

Trying to get in touch with customer service at Zoosk is impossible. I need help in retrieving my account.

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I bought a new iPhone trading in my old one. All the information was transferred to the new phone, but when I tried to sign into my Zoosk account.

Im told that the password and user ID are not correct. It is the same information I have used for several years. In the meantime, Im losing days on my subscription because I dont have access to my service.

I tried a phone number 1-88*-***-**** Its supposed to be a support line.

The line has been disconnected. I am so disappointed in Zoosk.!!!

View full review

User's recommendation: Don’t sign up!! if for some reason you can’t sign onto your account you’re not gonna find anybody to help you. It’s like they’re fast to take your money but slow to fix any problems.!!

Ronald S Ooq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I just subscribed again, and the site has me blocked. They won't even give a customer service phone num,ber for trouble shooting.

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Give customers an easy way to contact them. Hey, W.T.H., I am a paying customer; don't I deserve to get on your site since I paid in full?

View full review
Loss:
$50
Pros:
  • No pros dissatisfied with zoosk services
Cons:
  • No customer service emails or phone numbers

Preferred solution: Full refund

User's recommendation: Tread weary!

1 comment
Guest

Hello Ronald. We want to help, however, we are unable to locate your profile with the provided information.

Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you

Anonymous
map-marker Wellington, Ohio

Password reset does not work over six times!

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Zoosk - Password reset does not work over six times!

I got logged out of my Zoozk account. I did not do that.

I tried to log back in, but now my password doesnt work. I have emailed to reset my password. When they contact me back to reset my password, it leads me to a page that says oops page not availablewhen I tried to copy and paste the link into my browser and get the same thing. I contact the company again and they send me another reset your password.

This has happened over six times now maybe even 10! I keep telling them that that is not working. Again they send me another reset your password. I am not sure why you guys dont understand that that is not working?

Ive sent it to you a half dozen times already its not working. I have sent you screenshot showing you that its not working and still nobody gets back in touch with me with anything but a reset your password! I have paid to use this account and I expect to be able to get into my account at any time, I dont think thats too much to ask. Now, when something like this happens, I expect somebody whos working for Zoosk to contact me physically personally and help me to get into my account!!!

I am beyond pissed right now! Zero excuse for this!

Please contact me personally!!!

View full review

User's recommendation: I’m not sure I can recommend this app when you spend money to use it and then you can’t get any help when you can’t get into your own account!

1 comment
Guest

Unreliable company

Peter K Ihr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

I cannot get on the site it’s saying my phone number is not correct can somebody guide me through this so that I can get back on your site

I just cannot open up the site to join its saying my phone number is wrong or my email is wrong can somebody walk me through this so we can correct this

View full review

User's recommendation: Somebody needs to call us back and help us out

John M Xpy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I rejoined Zoosk to reach out to a specific woman but I cannot message her as it looks like her profile is Frozen

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I recently re-upped my subscription with the Zoosk as there was a particular woman I was trying to reach out to. When I went to message her it says that it is unavailable or refresh the page.

It still doesn't work. I have reached out to the company but they have not helped at all. This could be my chance to meet somebody very compatible and this is what this app is supposed to do.

I want somebody to either fix my problem or reach out to this woman to see if she is interested in meeting me. The customer service is very poorI

View full review
Loss:
$70
Pros:
  • I thought they were a reliable app
Cons:
  • Turns out so far they are not

Preferred solution: I would like them to either fix the problem or reach out to the young lady that I am trying to meet. I'm sure they could ask her without giving her information out to me without her approval

Anonymous
map-marker Wellington, Ohio

Lock out of my paid acct!!!

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Zoosk - Lock out of my paid acct!!!

I got locked out of my account. How that happened?

I dont know. My password is now not working. I emailed them and I just get a generic reset your password but it takes me to a page that doesnt exist or has a problem. I emailed them again.

They do not respond or I cant send them an email anymore. There is no live number to speak to a live person! But they have no problem taking your money. Wtf

Zero customer service very poor company when it comes to that!

I caution you!! Their customer service blows!

I want someone to return my email!

Laurie Valenti

View full review

User's recommendation: Pay for other accounts elsewhere, where they have a live customer service

Dejanee Qha

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Albuquerque, New Mexico

Hi, I would like to know if I can reinstate my subscription and promise to not cancel my subscription before it ends

hello, I was blocked by a zoo administrator and was told that the reasoning was because I deactivated my account before my subscription end is there any way that I can get my subscription activated and promise not to deactivate my subscription before it ends?

View full review
Anonymous
map-marker Mccook, Nebraska

Can't open site

In order to get on site you have to go through several verifications to prove you are human, than after that they send you an email so you can AGAIN verity your account. NEVER have I received one of their emails so I can get into the account.

I have been working with a gal in customer service but she only responds once every 24 hours and she can't seem to fix the problem. Meanwhile I am paying for every day.

View full review

User's recommendation: Don't subscribe

Anonymous
map-marker Reno, Nevada

EXTREMALY PORE COMMICATION

NOW I WANT TO CANCIL DUE TO LOTS OF REQEST FOR ADDED COST THAT I HAVE PAID BUT GOT NO RESPONCE IVE TRIED 4 TIMES

View full review

User's recommendation: GO SOMWHERE ELSE

Clare Gdo
map-marker Port Townsend, Washington

I cannot interact with my account at all. I have submitted four requests to their online customer service and received no response. NOTHING

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My account is not functional and hasn't been for over a week. I have a lot of messages that I cannot access and I cannot interact with anyone.

I have submitted four requests for help and have not received any response. This is unacceptable and I want my account fixed immediately or a full refund. The website makes it clear that a response would be provided quickly - it's been days and I have received nothing - not a peep. This is no way to run a business.

A response - anything - would have been better than nothing. There should be some phone number to contact since noon seems to be overseeing customer service..

View full review

User's recommendation: Don't waste your time. They don't respond and you have no recourse.

Annalyse Rmg
map-marker Houston, Texas

Boost

You have become a scam like the rest of the sites making people buy coins to boost themselves you used to be a elite site

View full review
Anonymous
map-marker Rahway, New Jersey

I am blocked, due to a new telephone number that is new. Help

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BewarebI've attempted both Match/Zoosk & it states I'm blocked when I attempted to verify. My telephone number is new!!!

I signed up nyrmsroze@***.com...no help!!

How can this be rectified??? Appreciate assistance!!!

View full review

User's recommendation: Beware

About

Related Companies

Spark Networks, Silver Singles, ChristianMingle, EliteSingles, Jdate

Summary

Zoosk is a website that allows users sharing pictures from their romantic journeys. The website was founded in 2007. This website provides users with a wide range of interesting social set of tools such as Romantic Moments, Personal application and Couple Profiles. Zoosk can be easily accessed from its website, Facebook application, desktop application or mobile devices. The service is available in 25 languages. People from more than 70 countries have become members of this website. Zoosk is a great way to have a fun time and share your favorite pictures with others. Zoosk allows anyone creating and sharing their romantic journeys.

Zoosk reviews and complaints

Zoosk is ranked 43 out of 217 in Dating category

Area Served

USA, Canada, Other, Australia, Worldwide

Payment Methods

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