Zoosk
Zoosk Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoosk has 1.7 star rating based on 3267 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Zoosk to a friend or colleague.
- Rating Distribution
Pros: Frustrated, Very little, No pros.
Cons: Fake profiles, Customer service by phone is not available - no help, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoosk has 1.7 star rating based on 3267 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Zoosk to a friend or colleague.
- Rating Distribution
Pros: Frustrated, Very little, No pros.
Cons: Fake profiles, Customer service by phone is not available - no help, Customer service.58% of users think that Zoosk should improve its Customer Service.
53% of users say that they won't use Zoosk in the future for similar services or products.Recent recommendations regarding this business are as follows: "Find another dating service", "Don't waste your time. They don't respond and you have no recourse.", "Find a better site.", "Good luck rectivating any problems", "Try elsewhere - I'm on/have been on plenty of other sites that don't do stuff like this, and have far less behind paywalls too.".
Most users ask Zoosk for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Columbus, Ohio
No pictures
I've uploaded pictures and people are telling me there are no pictures. Zoosks is completely unaccessible.
F*****pricks!
I won't be resubscribing
User's recommendation: Find another dating service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newcastle Upon Tyne, Newcastle Upon Tyne
Randomly blocked my account
I had an account less than an hour, hadn't had contact with any body, and then had an error message that read "your account has been blocked by a Zoosk administrator." Doesn't seem especially reliable to me.
User's recommendation: Try elsewhere - I'm on/have been on plenty of other sites that don't do stuff like this, and have far less behind paywalls too.
Wellington, Ohio
Password reset does not work over six times!
I got logged out of my Zoozk account. I did not do that.
I tried to log back in, but now my password doesnt work. I have emailed to reset my password. When they contact me back to reset my password, it leads me to a page that says oops page not availablewhen I tried to copy and paste the link into my browser and get the same thing. I contact the company again and they send me another reset your password.
This has happened over six times now maybe even 10! I keep telling them that that is not working. Again they send me another reset your password. I am not sure why you guys dont understand that that is not working?
Ive sent it to you a half dozen times already its not working. I have sent you screenshot showing you that its not working and still nobody gets back in touch with me with anything but a reset your password! I have paid to use this account and I expect to be able to get into my account at any time, I dont think thats too much to ask. Now, when something like this happens, I expect somebody whos working for Zoosk to contact me physically personally and help me to get into my account!!!
I am beyond pissed right now! Zero excuse for this!
Please contact me personally!!!
User's recommendation: I’m not sure I can recommend this app when you spend money to use it and then you can’t get any help when you can’t get into your own account!
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Wellington, Ohio
Lock out of my paid acct!!!
I got locked out of my account. How that happened?
I dont know. My password is now not working. I emailed them and I just get a generic reset your password but it takes me to a page that doesnt exist or has a problem. I emailed them again.
They do not respond or I cant send them an email anymore. There is no live number to speak to a live person! But they have no problem taking your money. 
Zero customer service very poor company when it comes to that!
I caution you!! Their customer service blows!
I want someone to return my email!
Laurie Valenti
User's recommendation: Pay for other accounts elsewhere, where they have a live customer service
Port Townsend, Washington
I cannot interact with my account at all. I have submitted four requests to their online customer service and received no response. NOTHING
My account is not functional and hasn't been for over a week. I have a lot of messages that I cannot access and I cannot interact with anyone.
I have submitted four requests for help and have not received any response. This is unacceptable and I want my account fixed immediately or a full refund. The website makes it clear that a response would be provided quickly - it's been days and I have received nothing - not a peep. This is no way to run a business.
A response - anything - would have been better than nothing. There should be some phone number to contact since noon seems to be overseeing customer service..
User's recommendation: Don't waste your time. They don't respond and you have no recourse.
Haysville, Kansas
I want to cancel and there is no way to do so that I can find.
The site hasn't been helpful to me as a dating dite because it's so hard to find where people are from when they send lots of people. It wasts my time terribly.
Now I'm trying to cancel and there isn't a link to do so. I'm disgusted and irritated, and feel that their site is one of the worst.
Now I'm trying to leave this message and they insist on more words than I wanted to leave, and too bad for them-- they should have quit while they were behind.
User's recommendation: Find a better site.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Zoosk Account was blocked for no reason.
my zoosk account was blocked for reasons not known to me, and I feel I have been treated unfairly. I have been a customer for months, and I never got a partner before the account was blocked. I need the account opened so I can get my partner.
Preferred solution: My Zoosk account reactivated.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't verify my facebook
Tell me to use my cellphone for verification, but it doesn't work. I have been trying for days, but it still doesn't work. I would like to get my Facebook account verified as soon as possible, please.
- Lots of choices
- No live bot
Preferred solution: Facebook verification
User's recommendation: live chat
Fredericktown, Ohio
Impossible to get help of any kind
Wanting to delete old profile keep receiving emails years later!!! Phone number no longer working cannot get to contact page!!!
User's recommendation: Rethink subscribing
Minneapolis, Minnesota
Administrator blocked my account - Company phone number doesn't work
They keep taking my money when they aren't providing any service !
No way to contact them even though you get a response saying they will contact you
User's recommendation: Good luck rectivating any problems
They took money out of my bank account even after I canceled my items! Haven’t heard back from them yet!
Austin, Texas
Login access to my account
You forced me to reset password and I never get the email link to reset it. I've check 2 different emails and still nothing from you
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInformation
Oh, I'm curious why I'm still getting notifications after my 3 months ended. It should be deactivated.
- Texting
Preferred solution: A free 2 months
User's recommendation: Be careful slot of fake and non trust worthy people. We’re supose to be adults but 95% of these lady’s think your just gonna scam them because of there last time being scammed there pretending to not have any trust they have my proof of purchase this isn’t a court case ok
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bloomington, Indiana
Over charged
I signed up for ONE month but when I received my credit card statement there was double charges amounting to $48.36. I cancelled the membership prior to one month and cannot contact or talk to any customer service rep. I would like a refund of $24.18 because of being overcharged!
User's recommendation: BEWARE!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Shippensburg, Pennsylvania
Orders
I was charged again on my credit card after canceling my subscription! I will be contacting my attorney if I'm not fully refunded immediately
Bessemer, Alabama
Trying to cancel subscription due to inability to set up profile due to lack of computer skills, made more difficult by doing it on a smart phone.
Cannot set up profile. Subscription about to renew.
Chatted with agent online, but then agent sent me a tech support platform, which costs $5. Out of principle, I refuse to spend any more money to resolve an issue.
User's recommendation: Don’t use this platform. Their customer service is poor, and seems to be set up to extract more revenue from customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
Lack of Response to Account Lock Issue
I recently created an account on Zoosk Dating Platform, but to my disappointment, my account was locked immediately after registration. I reached out to an admin for assistance, and following their request, I submitted my ID card for verification.
A few days later, I received a message stating that my case had been escalated to the appropriate team and that I would receive a response soon.
It has now been over two weeks, and I have yet to receive any follow-up or resolution. I have sent several additional emails seeking updates, but unfortunately, there has been no response at all.
This lack of communication and support is quite frustrating, especially when I was looking forward to using the platform.
I hope that sharing my experience here will not only bring attention to my issue but also prompt the team at Zoosk to address my account status. Thank you for considering my review
Exact same issues
About
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Zoosk is a website that allows users sharing pictures from their romantic journeys. The website was founded in 2007. This website provides users with a wide range of interesting social set of tools such as Romantic Moments, Personal application and Couple Profiles. Zoosk can be easily accessed from its website, Facebook application, desktop application or mobile devices. The service is available in 25 languages. People from more than 70 countries have become members of this website. Zoosk is a great way to have a fun time and share your favorite pictures with others. Zoosk allows anyone creating and sharing their romantic journeys.
Zoosk is ranked 43 out of 212 in Dating category
USA, Canada, Other, Australia, Worldwide
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Unreliable company