Zoosk
Zoosk Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoosk has 1.7 star rating based on 3281 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Zoosk to a friend or colleague.
- Rating Distribution
Pros: Frustrated, Very little, No pros.
Cons: Fake profiles, Customer service by phone is not available - no help, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoosk has 1.7 star rating based on 3281 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Zoosk to a friend or colleague.
- Rating Distribution
Pros: Frustrated, Very little, No pros.
Cons: Fake profiles, Customer service by phone is not available - no help, Customer service.58% of users think that Zoosk should improve its Customer Service.
53% of users say that they won't use Zoosk in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don’t go there it wanted my bank card details to fix their problem", "Do not use this website unless they have a valid email and telephone and customer service otherwise they will do whatever they want and we have nowhere to turn", "This is one of many fake accounts on Zoosk", "Better communications with the customers after all the customers are the ones who support your site they should have a way to be able to talk to the people running this site when there's a problem", "Don't sign up".
Most users ask Zoosk for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Zoosk Reviews
"Orders"
I was charged again on my credit card after canceling my subscription! I will be contacting my attorney if I'm not fully refunded immediately
"No answers and asked for more money when trying to contact them twice"
Have better customer service. Someone that can look up your account. They just wanted my bank card details to fix a problem. This just does not sound right....
No answers and asked for more money when trying to contact them twice
Have better customer service. Someone that can look up your account.
They just wanted my bank card details to fix a problem. This just does not sound right.
Preferred solution: Full refund
User's recommendation: Don’t go there it wanted my bank card details to fix their problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service and ripping off their customers!
I paid for a 3-month subscription on June 6, 2025, to avoid my card being charged again after the 3 months run out. I went in and canceled the recurring subscription in the Google Play Store, which should have not deactivated my Zoosk subscription but rather just the recurring charge.
However, then I received an email from Zoosk that said my account was deactivated. I attempted to log into my Google account because that is how I log into Zoosk, but failed, so I changed the password. When I finally got back into my email and logged into Zoosk, my photos were all gone, so I attempted to upload them again, which failed several times. Then, once I was successful, the account was reactivated, but my subscription benefits were not.
I still have a lot of time left within my subscription as it was paid through September 6, 2025. Furthermore, I have reached out multiple times to their email without any communication back or attempts to resolve the issue; instead, they have sent me an email asking me to give them more money for another subscription at a 30% discount and another email to approve my photos. In the image below, you will see that on the same day I removed my card for a recurring subscription through the Google Play Store, Zoosk emailed me saying my account was deactivated. Deactivated is entirely through Zoosk, not through Google Play, and canceling the recurring subscription does not trigger a deactivation, so what the heck?
They also do not have any other way to contact them, so just know that you are actually stuck! By the way, in my attachment, you have what looks like responses back to me in the threads, but no, that is all me replying to their automated email to me; not once have they responded to me.
Preferred solution: Deliver product or service ordered
User's recommendation: Be very careful paying for this service! This site also makes people "think" you are viewing them when you are just looking at who viewed you, this leads to people getting upset because they think you are just looking at their profile and just not interacting with them.
Sorry, buyt that's up for debate. If they choose not to spend money responding to customers who choose to use an unaffiliated 3rd party platform to complain, instead of contacting them directly, if pretty defendable in my opinion.
There are other websites this one requiring monies to make "official responses", so I guess every company should have to run out and join all of these platforms. Yeah, no.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFake Accounts
Zoosk has one-to-many fake accounts. I have the information about these fake accounts if needed. This site should be reprimanded for such practices!
- Plenty of women online
- Majority are fake accounts
Preferred solution: Full refund
User's recommendation: This is one of many fake accounts on Zoosk
Hello. We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaving a problem getting on the site not accepting my phone number
Need help keeps on telling me my phone number is wrong and I cannot join the site need somebody to call me and walk me through this
User's recommendation: Definitely join the site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account has been blocked I need recovery
Company fixed the issue and I have been provided with full refund.
I set up my account and it was active for 1 week to I decided to paid 1 month subscription..after I paid the next day I tried to login back my account they said zoosk administration had block so please I need my account back or refund my balance please
Preferred solution: Full refund
Hello. We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you
They renewed my account and I don't want that - but there is no place I can call
My account was renewed and I did not want that. I am not happy with this site.
BUT NOW THE PHONE THAT SHOWS ON THE INTERNET DOES NOT WORK - IS NOT IN SERVICE.
THERE IS NO PLACE WHERE YOU CAN CALL. THERE IS NO CUSTOMER SERVICE.
User's recommendation: Do not use this website unless they have a valid email and telephone and customer service otherwise they will do whatever they want and we have nowhere to turn
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am attempting to join and being rejected or blocked
I got this email from their customer support. And then I replied to it.
Waiting for a response.Hello, Thank you for contacting the Zoosk Customer Success Team. We regret to inform you that we have blocked your profile because we noticed inconsistencies. We would therefore like you to send us a copy of both sides of your ID, driving license, or passport so that we can remove this block. We are sorry to have to make this request but our reputation comes in part from the secure nature of our site.
We thank you for your understanding. We guarantee that no data necessary for the verification of your identity will be communicated to the other members of the site. Our entire team remains at your disposal for any further information. Kind regards,Yasmin PalmerMy response:Are you suggesting that somebody other than me has been using my picture to impersonate me with a fake dating profile?!
Can you please elaborate?I can give you a photo of the front of my license with my name revealed. Why would you need to see the back of it?I don't want all of my private info floating around especially if my privacy has already been compromised through your web service.Greg
Hello! We want to help, however, we are unable to locate your profile with the provided information.
We kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRandomly blocked my account
I had an account less than an hour, hadn't had contact with any body, and then had an error message that read "your account has been blocked by a Zoosk administrator." Doesn't seem especially reliable to me.
User's recommendation: Try elsewhere - I'm on/have been on plenty of other sites that don't do stuff like this, and have far less behind paywalls too.
They say there's a way to contact this company but there is no way to contact this company there is nothing on their site that helps you to contact them when there's a problem
This site will not let me send messages I paid the full amount I should be able to send messages every time I go to send messages to other people it diverts me to something else that I did not want to be diverted to
User's recommendation: Better communications with the customers after all the customers are the ones who support your site they should have a way to be able to talk to the people running this site when there's a problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t see pictures and I’ve already been charged twice
I don't understand why I was charged 1999 and then another payment for 2195, and I cannot preview the pictures. I either want my money back or you should at least allow me to see the pictures.
- You charge me twice
- 000
Preferred solution: Price reduction
User's recommendation: Redefine print
Hello Deb. We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to get in touch with customer service at Zoosk is impossible. I need help in retrieving my account.
I bought a new iPhone trading in my old one. All the information was transferred to the new phone, but when I tried to sign into my Zoosk account.
Im told that the password and user ID are not correct. It is the same information I have used for several years. In the meantime, Im losing days on my subscription because I dont have access to my service.
I tried a phone number 1-88*-***-**** Its supposed to be a support line.
The line has been disconnected. I am so disappointed in Zoosk.!!!
User's recommendation: Don’t sign up!! if for some reason you can’t sign onto your account you’re not gonna find anybody to help you. It’s like they’re fast to take your money but slow to fix any problems.!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t send messages! It says a problem has occurred. Try back later. My phone number is+161******** I need to speak to someone about this, nobody has got back to me yet. This has been going on too lo.
Can not send messages. Says a problem has occurred!
Try back later!! Please fix this problem, It has been going on for too long!
Hello! We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI just subscribed again, and the site has me blocked. They won't even give a customer service phone num,ber for trouble shooting.
Give customers an easy way to contact them. Hey, W.T.H., I am a paying customer; don't I deserve to get on your site since I paid in full?
- No pros dissatisfied with zoosk services
- No customer service emails or phone numbers
Preferred solution: Full refund
User's recommendation: Tread weary!
Hello Ronald. We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you
They steal
Zoosk continues to take money from my bank account after I cancelled my subscription. Their phone number is useless, their "self help" is helpless, if you want additional help they send you to scam websites that are useless and yet make you pay to use them. Zoosk creates the problems and then makes you pay to attempt to solve them Now I'm forced to cancel my debit card just to get rid of the blood suckers
User's recommendation: do not trust them
Wellington, Ohio
Password reset does not work over six times!
I got logged out of my Zoozk account. I did not do that.
I tried to log back in, but now my password doesnt work. I have emailed to reset my password. When they contact me back to reset my password, it leads me to a page that says oops page not availablewhen I tried to copy and paste the link into my browser and get the same thing. I contact the company again and they send me another reset your password.
This has happened over six times now maybe even 10! I keep telling them that that is not working. Again they send me another reset your password. I am not sure why you guys dont understand that that is not working?
Ive sent it to you a half dozen times already its not working. I have sent you screenshot showing you that its not working and still nobody gets back in touch with me with anything but a reset your password! I have paid to use this account and I expect to be able to get into my account at any time, I dont think thats too much to ask. Now, when something like this happens, I expect somebody whos working for Zoosk to contact me physically personally and help me to get into my account!!!
I am beyond pissed right now! Zero excuse for this!
Please contact me personally!!!
User's recommendation: I’m not sure I can recommend this app when you spend money to use it and then you can’t get any help when you can’t get into your own account!
Unreliable company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’ve been charged twice and I cannot see anybody’s profile every time. I do try to click on somebody’s profile. It says I’m out of coins. I have not even touched any of my coins I want my money back
You charge me two weeks. I have not been able to use any of my coins.
I am not able to look at anybody's profile, so I need you to see that my account is inactive, and I'm sure you can tell that I haven't used any of my coins.
So you can pay me back $19.95, and then the next week of the 19th, which is $21.74.
Deb Benoit
- I was not able to use them even after i made a purchase
Preferred solution: Full refund
User's recommendation: Make sure you don’t scammed like I did
Hello Deb. We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you
About
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Zoosk is a website that allows users sharing pictures from their romantic journeys. The website was founded in 2007. This website provides users with a wide range of interesting social set of tools such as Romantic Moments, Personal application and Couple Profiles. Zoosk can be easily accessed from its website, Facebook application, desktop application or mobile devices. The service is available in 25 languages. People from more than 70 countries have become members of this website. Zoosk is a great way to have a fun time and share your favorite pictures with others. Zoosk allows anyone creating and sharing their romantic journeys.
Zoosk is ranked 53 out of 241 in Dating category
USA, Canada, Other, Australia, Worldwide
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Hello. We want to help you; however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you