Zoosk
Zoosk Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoosk has 1.7 star rating based on 3273 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Zoosk to a friend or colleague.
- Rating Distribution
Pros: Frustrated, Very little, No pros.
Cons: Fake profiles, Customer service by phone is not available - no help, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoosk has 1.7 star rating based on 3273 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Zoosk to a friend or colleague.
- Rating Distribution
Pros: Frustrated, Very little, No pros.
Cons: Fake profiles, Customer service by phone is not available - no help, Customer service.58% of users think that Zoosk should improve its Customer Service.
53% of users say that they won't use Zoosk in the future for similar services or products.Recent recommendations regarding this business are as follows: "Make sure you don’t scammed like I did", "Don't subscribe", "Definitely join the site", "Somebody needs to call us back and help us out", "Redefine print".
Most users ask Zoosk for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Zoosk Reviews
"Orders"
I was charged again on my credit card after canceling my subscription! I will be contacting my attorney if I'm not fully refunded immediately
"I can’t see pictures and I’ve already been charged twice"
I don't understand why I was charged 1999 and then another payment for 2195, and I cannot preview the pictures. I either want my money back or you should at...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I’ve been charged twice and I cannot see anybody’s profile every time. I do try to click on somebody’s profile. It says I’m out of coins. I have not even touched any of my coins I want my money back
You charge me two weeks. I have not been able to use any of my coins.
I am not able to look at anybody's profile, so I need you to see that my account is inactive, and I'm sure you can tell that I haven't used any of my coins.
So you can pay me back $19.95, and then the next week of the 19th, which is $21.74.
Deb Benoit
- I was not able to use them even after i made a purchase
Preferred solution: Full refund
User's recommendation: Make sure you don’t scammed like I did
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Washington
Having a problem getting on the site not accepting my phone number
Need help keeps on telling me my phone number is wrong and I cannot join the site need somebody to call me and walk me through this
User's recommendation: Definitely join the site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newcastle Upon Tyne, Newcastle Upon Tyne
Randomly blocked my account
I had an account less than an hour, hadn't had contact with any body, and then had an error message that read "your account has been blocked by a Zoosk administrator." Doesn't seem especially reliable to me.
User's recommendation: Try elsewhere - I'm on/have been on plenty of other sites that don't do stuff like this, and have far less behind paywalls too.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t see pictures and I’ve already been charged twice
I don't understand why I was charged 1999 and then another payment for 2195, and I cannot preview the pictures. I either want my money back or you should at least allow me to see the pictures.
- You charge me twice
- 000
Preferred solution: Price reduction
User's recommendation: Redefine print
Hello Deb. We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
Trying to get in touch with customer service at Zoosk is impossible. I need help in retrieving my account.
I bought a new iPhone trading in my old one. All the information was transferred to the new phone, but when I tried to sign into my Zoosk account.
Im told that the password and user ID are not correct. It is the same information I have used for several years. In the meantime, Im losing days on my subscription because I dont have access to my service.
I tried a phone number 1-88*-***-**** Its supposed to be a support line.
The line has been disconnected. I am so disappointed in Zoosk.!!!
User's recommendation: Don’t sign up!! if for some reason you can’t sign onto your account you’re not gonna find anybody to help you. It’s like they’re fast to take your money but slow to fix any problems.!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI just subscribed again, and the site has me blocked. They won't even give a customer service phone num,ber for trouble shooting.
Give customers an easy way to contact them. Hey, W.T.H., I am a paying customer; don't I deserve to get on your site since I paid in full?
- No pros dissatisfied with zoosk services
- No customer service emails or phone numbers
Preferred solution: Full refund
User's recommendation: Tread weary!
Hello Ronald. We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you
Wellington, Ohio
Password reset does not work over six times!
I got logged out of my Zoozk account. I did not do that.
I tried to log back in, but now my password doesnt work. I have emailed to reset my password. When they contact me back to reset my password, it leads me to a page that says oops page not availablewhen I tried to copy and paste the link into my browser and get the same thing. I contact the company again and they send me another reset your password.
This has happened over six times now maybe even 10! I keep telling them that that is not working. Again they send me another reset your password. I am not sure why you guys dont understand that that is not working?
Ive sent it to you a half dozen times already its not working. I have sent you screenshot showing you that its not working and still nobody gets back in touch with me with anything but a reset your password! I have paid to use this account and I expect to be able to get into my account at any time, I dont think thats too much to ask. Now, when something like this happens, I expect somebody whos working for Zoosk to contact me physically personally and help me to get into my account!!!
I am beyond pissed right now! Zero excuse for this!
Please contact me personally!!!
User's recommendation: I’m not sure I can recommend this app when you spend money to use it and then you can’t get any help when you can’t get into your own account!
Unreliable company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Washington
I cannot get on the site it’s saying my phone number is not correct can somebody guide me through this so that I can get back on your site
I just cannot open up the site to join its saying my phone number is wrong or my email is wrong can somebody walk me through this so we can correct this
User's recommendation: Somebody needs to call us back and help us out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI rejoined Zoosk to reach out to a specific woman but I cannot message her as it looks like her profile is Frozen
I recently re-upped my subscription with the Zoosk as there was a particular woman I was trying to reach out to. When I went to message her it says that it is unavailable or refresh the page.
It still doesn't work. I have reached out to the company but they have not helped at all. This could be my chance to meet somebody very compatible and this is what this app is supposed to do.
I want somebody to either fix my problem or reach out to this woman to see if she is interested in meeting me. The customer service is very poorI
- I thought they were a reliable app
- Turns out so far they are not
Preferred solution: I would like them to either fix the problem or reach out to the young lady that I am trying to meet. I'm sure they could ask her without giving her information out to me without her approval
Wellington, Ohio
Lock out of my paid acct!!!
I got locked out of my account. How that happened?
I dont know. My password is now not working. I emailed them and I just get a generic reset your password but it takes me to a page that doesnt exist or has a problem. I emailed them again.
They do not respond or I cant send them an email anymore. There is no live number to speak to a live person! But they have no problem taking your money. 
Zero customer service very poor company when it comes to that!
I caution you!! Their customer service blows!
I want someone to return my email!
Laurie Valenti
User's recommendation: Pay for other accounts elsewhere, where they have a live customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albuquerque, New Mexico
Hi, I would like to know if I can reinstate my subscription and promise to not cancel my subscription before it ends
hello, I was blocked by a zoo administrator and was told that the reasoning was because I deactivated my account before my subscription end is there any way that I can get my subscription activated and promise not to deactivate my subscription before it ends?
Mccook, Nebraska
Can't open site
In order to get on site you have to go through several verifications to prove you are human, than after that they send you an email so you can AGAIN verity your account. NEVER have I received one of their emails so I can get into the account.
I have been working with a gal in customer service but she only responds once every 24 hours and she can't seem to fix the problem. Meanwhile I am paying for every day.
User's recommendation: Don't subscribe
Reno, Nevada
EXTREMALY PORE COMMICATION
NOW I WANT TO CANCIL DUE TO LOTS OF REQEST FOR ADDED COST THAT I HAVE PAID BUT GOT NO RESPONCE IVE TRIED 4 TIMES
User's recommendation: GO SOMWHERE ELSE
Port Townsend, Washington
I cannot interact with my account at all. I have submitted four requests to their online customer service and received no response. NOTHING
My account is not functional and hasn't been for over a week. I have a lot of messages that I cannot access and I cannot interact with anyone.
I have submitted four requests for help and have not received any response. This is unacceptable and I want my account fixed immediately or a full refund. The website makes it clear that a response would be provided quickly - it's been days and I have received nothing - not a peep. This is no way to run a business.
A response - anything - would have been better than nothing. There should be some phone number to contact since noon seems to be overseeing customer service..
User's recommendation: Don't waste your time. They don't respond and you have no recourse.
Houston, Texas
Boost
You have become a scam like the rest of the sites making people buy coins to boost themselves you used to be a elite site
Rahway, New Jersey
I am blocked, due to a new telephone number that is new. Help
BewarebI've attempted both Match/Zoosk & it states I'm blocked when I attempted to verify. My telephone number is new!!!
I signed up nyrmsroze@***.com...no help!!
How can this be rectified??? Appreciate assistance!!!
User's recommendation: Beware
About
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Zoosk is a website that allows users sharing pictures from their romantic journeys. The website was founded in 2007. This website provides users with a wide range of interesting social set of tools such as Romantic Moments, Personal application and Couple Profiles. Zoosk can be easily accessed from its website, Facebook application, desktop application or mobile devices. The service is available in 25 languages. People from more than 70 countries have become members of this website. Zoosk is a great way to have a fun time and share your favorite pictures with others. Zoosk allows anyone creating and sharing their romantic journeys.
Zoosk is ranked 43 out of 217 in Dating category
USA, Canada, Other, Australia, Worldwide
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Hello Deb. We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you
Hello Deb. We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you