Zoosk
Zoosk Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoosk has 1.7 star rating based on 3279 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Zoosk to a friend or colleague.
- Rating Distribution
Pros: Frustrated, Very little, No pros.
Cons: Fake profiles, Customer service by phone is not available - no help, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoosk has 1.7 star rating based on 3279 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Zoosk to a friend or colleague.
- Rating Distribution
Pros: Frustrated, Very little, No pros.
Cons: Fake profiles, Customer service by phone is not available - no help, Customer service.58% of users think that Zoosk should improve its Customer Service.
53% of users say that they won't use Zoosk in the future for similar services or products.Recent recommendations regarding this business are as follows: "Better communications with the customers after all the customers are the ones who support your site they should have a way to be able to talk to the people running this site when there's a problem", "Don't sign up", "not suscribe.", "Be very careful paying for this service! This site also makes people "think" you are viewing them when you are just looking at who viewed you, this leads to people getting upset because they think you are just looking at their profile and just not interacting with them.", "do not trust them".
Most users ask Zoosk for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Is Zoosk Legit?
Our analysis shows that Zoosk is legit, safe for consumers to access and is not a scam. www.zoosk.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of Zoosk reviews to learn more about other consumers' experiences.
Top Zoosk Reviews
"Orders"
I was charged again on my credit card after canceling my subscription! I will be contacting my attorney if I'm not fully refunded immediately
"They say there's a way to contact this company but there is no way to contact this company there is nothing on their site that helps you to contact them when there's a problem"
This site will not let me send messages I paid the full amount I should be able to send messages every time I go to send messages to other people it diverts me...
They say there's a way to contact this company but there is no way to contact this company there is nothing on their site that helps you to contact them when there's a problem
This site will not let me send messages I paid the full amount I should be able to send messages every time I go to send messages to other people it diverts me to something else that I did not want to be diverted to
User's recommendation: Better communications with the customers after all the customers are the ones who support your site they should have a way to be able to talk to the people running this site when there's a problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service and ripping off their customers!
I paid for a 3-month subscription on June 6, 2025, to avoid my card being charged again after the 3 months run out. I went in and canceled the recurring subscription in the Google Play Store, which should have not deactivated my Zoosk subscription but rather just the recurring charge.
However, then I received an email from Zoosk that said my account was deactivated. I attempted to log into my Google account because that is how I log into Zoosk, but failed, so I changed the password. When I finally got back into my email and logged into Zoosk, my photos were all gone, so I attempted to upload them again, which failed several times. Then, once I was successful, the account was reactivated, but my subscription benefits were not.
I still have a lot of time left within my subscription as it was paid through September 6, 2025. Furthermore, I have reached out multiple times to their email without any communication back or attempts to resolve the issue; instead, they have sent me an email asking me to give them more money for another subscription at a 30% discount and another email to approve my photos. In the image below, you will see that on the same day I removed my card for a recurring subscription through the Google Play Store, Zoosk emailed me saying my account was deactivated. Deactivated is entirely through Zoosk, not through Google Play, and canceling the recurring subscription does not trigger a deactivation, so what the heck?
They also do not have any other way to contact them, so just know that you are actually stuck! By the way, in my attachment, you have what looks like responses back to me in the threads, but no, that is all me replying to their automated email to me; not once have they responded to me.
Preferred solution: Deliver product or service ordered
User's recommendation: Be very careful paying for this service! This site also makes people "think" you are viewing them when you are just looking at who viewed you, this leads to people getting upset because they think you are just looking at their profile and just not interacting with them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Washington
Having a problem getting on the site not accepting my phone number
Need help keeps on telling me my phone number is wrong and I cannot join the site need somebody to call me and walk me through this
User's recommendation: Definitely join the site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account has been blocked I need recovery
Company fixed the issue and I have been provided with full refund.
I set up my account and it was active for 1 week to I decided to paid 1 month subscription..after I paid the next day I tried to login back my account they said zoosk administration had block so please I need my account back or refund my balance please
Preferred solution: Full refund
Hello. We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am attempting to join and being rejected or blocked
I got this email from their customer support. And then I replied to it.
Waiting for a response.Hello, Thank you for contacting the Zoosk Customer Success Team. We regret to inform you that we have blocked your profile because we noticed inconsistencies. We would therefore like you to send us a copy of both sides of your ID, driving license, or passport so that we can remove this block. We are sorry to have to make this request but our reputation comes in part from the secure nature of our site.
We thank you for your understanding. We guarantee that no data necessary for the verification of your identity will be communicated to the other members of the site. Our entire team remains at your disposal for any further information. Kind regards,Yasmin PalmerMy response:Are you suggesting that somebody other than me has been using my picture to impersonate me with a fake dating profile?!
Can you please elaborate?I can give you a photo of the front of my license with my name revealed. Why would you need to see the back of it?I don't want all of my private info floating around especially if my privacy has already been compromised through your web service.Greg
Hello! We want to help, however, we are unable to locate your profile with the provided information.
We kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newcastle Upon Tyne, Newcastle Upon Tyne
Randomly blocked my account
I had an account less than an hour, hadn't had contact with any body, and then had an error message that read "your account has been blocked by a Zoosk administrator." Doesn't seem especially reliable to me.
User's recommendation: Try elsewhere - I'm on/have been on plenty of other sites that don't do stuff like this, and have far less behind paywalls too.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t see pictures and I’ve already been charged twice
I don't understand why I was charged 1999 and then another payment for 2195, and I cannot preview the pictures. I either want my money back or you should at least allow me to see the pictures.
- You charge me twice
- 000
Preferred solution: Price reduction
User's recommendation: Redefine print
Hello Deb. We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
Trying to get in touch with customer service at Zoosk is impossible. I need help in retrieving my account.
I bought a new iPhone trading in my old one. All the information was transferred to the new phone, but when I tried to sign into my Zoosk account.
Im told that the password and user ID are not correct. It is the same information I have used for several years. In the meantime, Im losing days on my subscription because I dont have access to my service.
I tried a phone number 1-88*-***-**** Its supposed to be a support line.
The line has been disconnected. I am so disappointed in Zoosk.!!!
User's recommendation: Don’t sign up!! if for some reason you can’t sign onto your account you’re not gonna find anybody to help you. It’s like they’re fast to take your money but slow to fix any problems.!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t send messages! It says a problem has occurred. Try back later. My phone number is+161******** I need to speak to someone about this, nobody has got back to me yet. This has been going on too lo.
Can not send messages. Says a problem has occurred!
Try back later!! Please fix this problem, It has been going on for too long!
Hello! We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI just subscribed again, and the site has me blocked. They won't even give a customer service phone num,ber for trouble shooting.
Give customers an easy way to contact them. Hey, W.T.H., I am a paying customer; don't I deserve to get on your site since I paid in full?
- No pros dissatisfied with zoosk services
- No customer service emails or phone numbers
Preferred solution: Full refund
User's recommendation: Tread weary!
Hello Ronald. We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you
Lindenhurst, New York
They steal
Zoosk continues to take money from my bank account after I cancelled my subscription. Their phone number is useless, their "self help" is helpless, if you want additional help they send you to scam websites that are useless and yet make you pay to use them. Zoosk creates the problems and then makes you pay to attempt to solve them Now I'm forced to cancel my debit card just to get rid of the blood suckers
User's recommendation: do not trust them
Wellington, Ohio
Password reset does not work over six times!
I got logged out of my Zoozk account. I did not do that.
I tried to log back in, but now my password doesnt work. I have emailed to reset my password. When they contact me back to reset my password, it leads me to a page that says oops page not availablewhen I tried to copy and paste the link into my browser and get the same thing. I contact the company again and they send me another reset your password.
This has happened over six times now maybe even 10! I keep telling them that that is not working. Again they send me another reset your password. I am not sure why you guys dont understand that that is not working?
Ive sent it to you a half dozen times already its not working. I have sent you screenshot showing you that its not working and still nobody gets back in touch with me with anything but a reset your password! I have paid to use this account and I expect to be able to get into my account at any time, I dont think thats too much to ask. Now, when something like this happens, I expect somebody whos working for Zoosk to contact me physically personally and help me to get into my account!!!
I am beyond pissed right now! Zero excuse for this!
Please contact me personally!!!
User's recommendation: I’m not sure I can recommend this app when you spend money to use it and then you can’t get any help when you can’t get into your own account!
Unreliable company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’ve been charged twice and I cannot see anybody’s profile every time. I do try to click on somebody’s profile. It says I’m out of coins. I have not even touched any of my coins I want my money back
You charge me two weeks. I have not been able to use any of my coins.
I am not able to look at anybody's profile, so I need you to see that my account is inactive, and I'm sure you can tell that I haven't used any of my coins.
So you can pay me back $19.95, and then the next week of the 19th, which is $21.74.
Deb Benoit
- I was not able to use them even after i made a purchase
Preferred solution: Full refund
User's recommendation: Make sure you don’t scammed like I did
Hello Deb. We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you
New Orleans, Louisiana
Piece of *** customer service . It looks that most of the members are scammers.,
HAVE a phone # for the price people are PAYING SUSCRIBTION.
BLA, BLA,BLA,BLA, BLA,BLA,BLA,BLA ,BLA,BLA
User's recommendation: not suscribe.
Brownsburg, Indiana
There is no customer service. They rate themselves as “first class” but they aren’t!
They never respond to phone calls. The online service is just as bad ! Never any way to resolve an issue!
Edmonton, Alberta
Won’t cancel
Ive tried to contact Zoosk virtually impossible I need to Cancel my membership.No phone # available to call from my area what a Joke!
About
, , , ,
Zoosk is a website that allows users sharing pictures from their romantic journeys. The website was founded in 2007. This website provides users with a wide range of interesting social set of tools such as Romantic Moments, Personal application and Couple Profiles. Zoosk can be easily accessed from its website, Facebook application, desktop application or mobile devices. The service is available in 25 languages. People from more than 70 countries have become members of this website. Zoosk is a great way to have a fun time and share your favorite pictures with others. Zoosk allows anyone creating and sharing their romantic journeys.
Zoosk is ranked 46 out of 220 in Dating category
USA, Canada, Other, Australia, Worldwide
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Sorry, buyt that's up for debate. If they choose not to spend money responding to customers who choose to use an unaffiliated 3rd party platform to complain, instead of contacting them directly, if pretty defendable in my opinion.
There are other websites this one requiring monies to make "official responses", so I guess every company should have to run out and join all of these platforms. Yeah, no.
Well you need to do something and do it better. OP posted proof of contacting Zoosk multiple times by email before posting here.
Zoosk failed to respond. The anonymous alleged company post here doesn’t even contain a verifiable name. “Hi. I am Rob Jones with Zoosk......”.
It’s all cloak and dagger. If you are Zoosk you fail.
Why would you assume I work at Zoosk? This is a PUBLIC website that attracts over 3 million visitors per month.
Two days ago, I was accused of being a food delivery driver for a service in Canada and two weeks ago, I was accused of being an assistant manager of a hotel in Jamaica. WOW!
I'm good! If I had a dollar for every m0r0n that accused me of working for whatever company they were complaining about, I'd have enough to buy a couple luxury vehicles and a penthouse apartment in NYC.
Because the original commenter claimed to be Zoosk and posted as Guest.
OP did contact Zoosk. She posted a pic of the proof.
They did not respond. There is nothing to debate.
What is also not debatable is the fact that you use cost as an excuse to not officially join a third party complaint site, but are arduously (and anonymously, still no position title or name) debating me multiple times that you just want to help a client stop paying you. YEAH, NO.
You both have issues where you think a company HAS to pay money to join a foreign complaint site located in Eastern Europe. If this Zoosk is not responding to direct contact, then figure something else out.
What you don't do is act like a donkey's behind when someone tries to be helpful and accuse them of working for the company (I also work for Dave & Buster's somewhere in California and various hotels both in and out of the U.S., according to other whiners here). If I updated my resume to include all these fantasy jobs, I'd have a 50 page resume at a minimum!
To the person posting about Zoosk. The other comment that attempted to provide an email to contact is a scam.
When/if you get assistance DO NOT give out any information about payment. They don’t need you to re-verify payment info to cancel it.
There are a lot of scammers here but this isn't one. Not all companies here are "official responses" because some companies are too cheap to pay this website to be "official".
The word Zoosk was starred for the email address because this site does not like the public sharing of private information. Let's just ignore the fact you can send this company an email directly from their own website by clicking on Contact US.
Then the Zoosk employee disguised as guest’s comment should be banned for circumventing the required procedure for commenting as a company representative.
LMAO! There we go again!
Accusing me of being a Zoosk employee. In the words of Bug Bunny, what a maroon! Not only am I not an employee, I have never even been a member.
Check the website you are on, kiddo It's a PUBLIC CONSUMER WEBSITE that has seen millions of complaints since it's conception in 2008(9). If I work at every company I make a response to, I work for literally THOUSANDS of companies because I have been at this site off and on since day one.
I wasn’t accusing you of being with Zoosk. I was responding to your excuse of a company being cheap and not being official.
Look again.
My response started “The Zoosk employee who posted as guest (271****- we are here to help... email us..) needs his comment banned for circumventing the system.
Hello. We want to help; however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you
You aren’t Zoosk so quit your scam. The few companies that choose to respond here do so officially. Not as a “guest”.
Not true! To have an "Official Response", the company must pay for that privilege and some will not will pay and so some of them have a response labeled as "guest".
The starred out word you are so suspicious of is simply Zoosk.
Having said that, there scammers on this site, so one does have to be aware. If you go to this company's actual website, you can click on Contact Us and send them an email that way.
Sorry. If Zoosk can pay for ad campaigns and television commercials in addition to the wage paid to whoever did not identify themselves by name (in the comment or the user ID) here and not pay for a membership they lose all credibility.
I have done that, did yall not look at the image I posted showing where I contacted them from their website page?
Also, I sent you this post using the email you are providing me in this thread, so again if you are serious about helping your customers then go to the MULTIPLE. Emails and forms I submitted on your official website and respond and resolve this issue.
Good for you! Just PLEASE do not provide anyone with payment information. They do not need that.
FYI, my response was to the "company" responders not whoever is going on and on about being accused of working for different companies. Interesting that you are taking this on as personal, but I do appreciate everyone's attempt to help, thank you!