Zoosk
Zoosk Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoosk has 1.7 star rating based on 3263 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Zoosk to a friend or colleague.
- Rating Distribution
Pros: Frustrated, Very little, No pros.
Cons: Fake profiles, Customer service by phone is not available - no help, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoosk has 1.7 star rating based on 3263 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Zoosk to a friend or colleague.
- Rating Distribution
Pros: Frustrated, Very little, No pros.
Cons: Fake profiles, Customer service by phone is not available - no help, Customer service.58% of users think that Zoosk should improve its Customer Service.
53% of users say that they won't use Zoosk in the future for similar services or products.Recent recommendations regarding this business are as follows: "live chat", "Don’t use this platform. Their customer service is poor, and seems to be set up to extract more revenue from customers.", "Pay for other accounts elsewhere, where they have a live customer service", ""?Don't Do Online Dating It Is Nothing But A Hassle" There Is "No Way" To Communicate To Anyone.", "I’m not sure I can recommend this app when you spend money to use it and then you can’t get any help when you can’t get into your own account!".
Most users ask Zoosk for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Orlando, Florida
Remove chosen photo now.
The photo you have chosen I want it removed instantly. I gave you no permission to go into my private phone and take one of my photo's and expose it to the other members.
How dare you!
Stop sending false information about members who want to meet you when they are many miles apart.
Also, how am I supposed to rate this company when you have no numbers to indicate what a person is rating.
Put 1 to10, or 10 to 1. Stop trying to deceive and control your members.
Thank you.
Wellington, Ohio
Password reset does not work over six times!
I got logged out of my Zoozk account. I did not do that.
I tried to log back in, but now my password doesnt work. I have emailed to reset my password. When they contact me back to reset my password, it leads me to a page that says oops page not availablewhen I tried to copy and paste the link into my browser and get the same thing. I contact the company again and they send me another reset your password.
This has happened over six times now maybe even 10! I keep telling them that that is not working. Again they send me another reset your password. I am not sure why you guys dont understand that that is not working?
Ive sent it to you a half dozen times already its not working. I have sent you screenshot showing you that its not working and still nobody gets back in touch with me with anything but a reset your password! I have paid to use this account and I expect to be able to get into my account at any time, I dont think thats too much to ask. Now, when something like this happens, I expect somebody whos working for Zoosk to contact me physically personally and help me to get into my account!!!
I am beyond pissed right now! Zero excuse for this!
Please contact me personally!!!
User's recommendation: I’m not sure I can recommend this app when you spend money to use it and then you can’t get any help when you can’t get into your own account!
Wellington, Ohio
Lock out of my paid acct!!!
I got locked out of my account. How that happened?
I dont know. My password is now not working. I emailed them and I just get a generic reset your password but it takes me to a page that doesnt exist or has a problem. I emailed them again.
They do not respond or I cant send them an email anymore. There is no live number to speak to a live person! But they have no problem taking your money. 
Zero customer service very poor company when it comes to that!
I caution you!! Their customer service blows!
I want someone to return my email!
Laurie Valenti
User's recommendation: Pay for other accounts elsewhere, where they have a live customer service
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't verify my facebook
Tell me to use my cellphone for verification, but it doesn't work. I have been trying for days, but it still doesn't work. I would like to get my Facebook account verified as soon as possible, please.
- Lots of choices
- No live bot
Preferred solution: Facebook verification
User's recommendation: live chat
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInformation
Oh, I'm curious why I'm still getting notifications after my 3 months ended. It should be deactivated.
- Texting
Preferred solution: A free 2 months
User's recommendation: Be careful slot of fake and non trust worthy people. We’re supose to be adults but 95% of these lady’s think your just gonna scam them because of there last time being scammed there pretending to not have any trust they have my proof of purchase this isn’t a court case ok
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bloomington, Indiana
Over charged
I signed up for ONE month but when I received my credit card statement there was double charges amounting to $48.36. I cancelled the membership prior to one month and cannot contact or talk to any customer service rep. I would like a refund of $24.18 because of being overcharged!
User's recommendation: BEWARE!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Shippensburg, Pennsylvania
Orders
I was charged again on my credit card after canceling my subscription! I will be contacting my attorney if I'm not fully refunded immediately
Bessemer, Alabama
Trying to cancel subscription due to inability to set up profile due to lack of computer skills, made more difficult by doing it on a smart phone.
Cannot set up profile. Subscription about to renew.
Chatted with agent online, but then agent sent me a tech support platform, which costs $5. Out of principle, I refuse to spend any more money to resolve an issue.
User's recommendation: Don’t use this platform. Their customer service is poor, and seems to be set up to extract more revenue from customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
Lack of Response to Account Lock Issue
I recently created an account on Zoosk Dating Platform, but to my disappointment, my account was locked immediately after registration. I reached out to an admin for assistance, and following their request, I submitted my ID card for verification.
A few days later, I received a message stating that my case had been escalated to the appropriate team and that I would receive a response soon.
It has now been over two weeks, and I have yet to receive any follow-up or resolution. I have sent several additional emails seeking updates, but unfortunately, there has been no response at all.
This lack of communication and support is quite frustrating, especially when I was looking forward to using the platform.
I hope that sharing my experience here will not only bring attention to my issue but also prompt the team at Zoosk to address my account status. Thank you for considering my review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOvercharged
I was on Zoosk for less than a month and was double charged on my credit card. I should be refunded $24.98 since I cancelled prior to being on Zoosk for one month.
I cannot call and talk to customer service about this issue. What a surprise!
- Overcharged
Preferred solution: refund of being over charged
User's recommendation: BEWARE!!!!
Dear Rhonda, Please contact our Customer Success team by sending an email to support@***.com and we'll be happy to assist you! Kind regards, Zoosk Customer Success Team
Des Moines, Iowa
Because I can never get help. They want your money but don't expect any customer service if you need it!!!
I cancelled before due to recurring charges. I will decide if I want to continue. I do not and did not want any auto deduction!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZoosk makes SO many mistakes, and I am paying for it
The app has locked me out - it put me through a ridiculous "prove you are a human" routine several times, then after that, when I had put in my username and password perfectly, gave me a popup telling me an message had been sent to my email to which I was to click on something - but the email never came!
The after I had tried several times to get into my account, it had the temerity to lock me out, claiming "too many attempts!" ALL of my attempts were due to their awful app design.
I can't tell you how many other problems I have had - they seem to come every day I use the app.
I will NEVER use this app again, and recommend you don't waste your money.
- Options - waste of money
- Customer service
- Terrible app
Preferred solution: Apology
User's recommendation: DON'T PAY ANYTHING FOR THIS POS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sierra Vista, Arizona
Resolved: Dissappointed
Company fixed the issue and I have been provided with apology.
I didn't want to renew my subsciption but I did. But now everytime I click on a site I get a subsripyion notice.
If you took my noney why can't I communicate with the wonen I'm interested. If I can't then send my money back
Walter Lenartowicz
wplenar1@***.com
Blue Earth, Minnesota
Zoosk is a popular dating site, but seem to have a great difficulty trying to resolve issues with paying customers. I try to message someone, only to get a message saying that I have to be a paid sub
I was trying to message someone I had met in the site. However, I received a message saying that I needed to be a paid subscriber for this feature.
However, I already am a paid subscriber, but there doesnt seem to be a link to contact customer service, which seems strange, and unfortunate. Zoosk is going to have a lot of upset customers, and will lose many of them if they dont rectify this issue.
User's recommendation: Find a way to contact customer service before you subscribe.
Orange, California
I'm getting no help from Match.com Dating Site and getting no where.
Hi, someone described what id happening to me. I get this that comes up in the view area and Smart Pick and when I message someone it shows this...
400 Bad Request
Request Header Or Cookie Too Large
nginx.
There is no number you can call as I use to when you had an issue or wanted to use your credit card over the phone to make a transaction. This is why I think trying to find a woman on a dating site Zoosk and Match.com is a pain in the *** You will lose a lot of customers and online dating will be the thing of the past and make people to meet in the real world or remain single forever.
User's recommendation: "?Don't Do Online Dating It Is Nothing But A Hassle" There Is "No Way" To Communicate To Anyone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Irving, Texas
Poor customer service
Zoosk is a needed service in todays world and *** dating has changed over the years. But their customer service needs some help to better serve their customers. Also, I was asked o pay a dollar to speak
To a professional problem solver. Which I refuse having already paying for Zoosk services.
I just was them to remedy the problem and better serve their customers who have questions or problems in the future, please.
God bless!
About
, , , ,
Zoosk is a website that allows users sharing pictures from their romantic journeys. The website was founded in 2007. This website provides users with a wide range of interesting social set of tools such as Romantic Moments, Personal application and Couple Profiles. Zoosk can be easily accessed from its website, Facebook application, desktop application or mobile devices. The service is available in 25 languages. People from more than 70 countries have become members of this website. Zoosk is a great way to have a fun time and share your favorite pictures with others. Zoosk allows anyone creating and sharing their romantic journeys.
Zoosk is ranked 40 out of 204 in Dating category
USA, Canada, Other, Australia, Worldwide
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Exact same issues
I have been a Zoosk member on and off for several years. Last week I decided to log into my Zoosk account to see if there's any messages since I wasn't active for a year or so.
and I did, and I found out a lot of messages in my messages box. You can tell some of them legitimate, but most of them fake, and there were phone numbers on their pictures, which no one in the right mind would include their phone numbers. Anyway, I decided to become a paid member to respond to some of the messages that I thought could be a legit profile. I paid via credit card and also used the promo discount code they were offering.
After I paid, I have been blocked. When I try to login, I receive a message saying you have been blocked by a Zoosk administrator. I don’t know what’s going on, and I tried to reach out to the Zoosk customer support via several emails, but for more than a week no one responded.
It’s very frustrating and disappointing. I hope that someone will see my review on here and respond accordingly.