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Zoosk

Zoosk

www.zoosk.com
What is your customer experience with Zoosk?

Zoosk Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Zoosk has 1.7 star rating based on 3267 customer reviews. Consumers are mostly dissatisfied.

  • 10% of users would likely recommend Zoosk to a friend or colleague.

  • Rating Distribution
  • Pros: Frustrated, Very little, No pros.
    Cons: Fake profiles, Customer service by phone is not available - no help, Customer service.

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Media from reviews

Zoosk - Randomly blocked my account
Zoosk - Lock out of my paid acct!!!Zoosk - Password reset does not work over six times!Zoosk - I payed 129$ for a year but they ask x money for any reading message or answering...Zoosk - I payed 129$ for a year but they ask x money for any reading message or... - Image 2Zoosk - Website page unavailableZoosk - Your site has robot hackers, criminals and hustlers. Look up Anna, Ann and...
View all media ›

What Users Say About Zoosk?

45%

of Users warn about poor customer service, difficulty in contacting Zoosk, and billing issues.

Don't rely on Zoosk. it's hard to contact anyone for help.

Don’t waste your money. You do not get what is promised, and customer support is nonexistent.

30%

of Users caution against using Zoosk due to scammers, fake profiles, and safety concerns.

A lot of fake people, not trustworthy.

Be careful, lot of scammers pretending to be real people.

15%

of Users recommend trying other dating platforms due to dissatisfaction with Zoosk.

Try a different dating app!

Go to another dating site like eHarmony.

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Jervis Cqo
map-marker Columbus, Ohio

No pictures

I've uploaded pictures and people are telling me there are no pictures. Zoosks is completely unaccessible.

F*****pricks!

I won't be resubscribing

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User's recommendation: Find another dating service

Glen C Erz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newcastle Upon Tyne, Newcastle Upon Tyne

Randomly blocked my account

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Zoosk - Randomly blocked my account

I had an account less than an hour, hadn't had contact with any body, and then had an error message that read "your account has been blocked by a Zoosk administrator." Doesn't seem especially reliable to me.

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User's recommendation: Try elsewhere - I'm on/have been on plenty of other sites that don't do stuff like this, and have far less behind paywalls too.

Anonymous
map-marker Wellington, Ohio

Password reset does not work over six times!

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Zoosk - Password reset does not work over six times!

I got logged out of my Zoozk account. I did not do that.

I tried to log back in, but now my password doesnt work. I have emailed to reset my password. When they contact me back to reset my password, it leads me to a page that says oops page not availablewhen I tried to copy and paste the link into my browser and get the same thing. I contact the company again and they send me another reset your password.

This has happened over six times now maybe even 10! I keep telling them that that is not working. Again they send me another reset your password. I am not sure why you guys dont understand that that is not working?

Ive sent it to you a half dozen times already its not working. I have sent you screenshot showing you that its not working and still nobody gets back in touch with me with anything but a reset your password! I have paid to use this account and I expect to be able to get into my account at any time, I dont think thats too much to ask. Now, when something like this happens, I expect somebody whos working for Zoosk to contact me physically personally and help me to get into my account!!!

I am beyond pissed right now! Zero excuse for this!

Please contact me personally!!!

View full review

User's recommendation: I’m not sure I can recommend this app when you spend money to use it and then you can’t get any help when you can’t get into your own account!

1 comment
Guest

Unreliable company

Anonymous
map-marker Wellington, Ohio

Lock out of my paid acct!!!

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Zoosk - Lock out of my paid acct!!!

I got locked out of my account. How that happened?

I dont know. My password is now not working. I emailed them and I just get a generic reset your password but it takes me to a page that doesnt exist or has a problem. I emailed them again.

They do not respond or I cant send them an email anymore. There is no live number to speak to a live person! But they have no problem taking your money. Wtf

Zero customer service very poor company when it comes to that!

I caution you!! Their customer service blows!

I want someone to return my email!

Laurie Valenti

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User's recommendation: Pay for other accounts elsewhere, where they have a live customer service

Clare Gdo
map-marker Port Townsend, Washington

I cannot interact with my account at all. I have submitted four requests to their online customer service and received no response. NOTHING

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My account is not functional and hasn't been for over a week. I have a lot of messages that I cannot access and I cannot interact with anyone.

I have submitted four requests for help and have not received any response. This is unacceptable and I want my account fixed immediately or a full refund. The website makes it clear that a response would be provided quickly - it's been days and I have received nothing - not a peep. This is no way to run a business.

A response - anything - would have been better than nothing. There should be some phone number to contact since noon seems to be overseeing customer service..

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User's recommendation: Don't waste your time. They don't respond and you have no recourse.

Jeweline Ltk
map-marker Haysville, Kansas

I want to cancel and there is no way to do so that I can find.

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The site hasn't been helpful to me as a dating dite because it's so hard to find where people are from when they send lots of people. It wasts my time terribly.

Now I'm trying to cancel and there isn't a link to do so. I'm disgusted and irritated, and feel that their site is one of the worst.

Now I'm trying to leave this message and they insist on more words than I wanted to leave, and too bad for them-- they should have quit while they were behind.

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User's recommendation: Find a better site.

Mark H Bng

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My Zoosk Account was blocked for no reason.

my zoosk account was blocked for reasons not known to me, and I feel I have been treated unfairly. I have been a customer for months, and I never got a partner before the account was blocked. I need the account opened so I can get my partner.

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Preferred solution: My Zoosk account reactivated.

Ellie G Ytw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't verify my facebook

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Tell me to use my cellphone for verification, but it doesn't work. I have been trying for days, but it still doesn't work. I would like to get my Facebook account verified as soon as possible, please.

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Pros:
  • Lots of choices
Cons:
  • No live bot

Preferred solution: Facebook verification

User's recommendation: live chat

Anonymous
map-marker Fredericktown, Ohio

Impossible to get help of any kind

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Wanting to delete old profile keep receiving emails years later!!! Phone number no longer working cannot get to contact page!!!

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User's recommendation: Rethink subscribing

Elim Kpx
map-marker Minneapolis, Minnesota

Administrator blocked my account - Company phone number doesn't work

They keep taking my money when they aren't providing any service !

No way to contact them even though you get a response saying they will contact you

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User's recommendation: Good luck rectivating any problems

1 comment
Guest

They took money out of my bank account even after I canceled my items! Haven’t heard back from them yet!

Anonymous
map-marker Austin, Texas

Login access to my account

You forced me to reset password and I never get the email link to reset it. I've check 2 different emails and still nothing from you

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Larry R Hxi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Information

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Zoosk - Information
Contains 1 confidential file for company representatives

Oh, I'm curious why I'm still getting notifications after my 3 months ended. It should be deactivated.

View full review
Loss:
$59
Cons:
  • Texting

Preferred solution: A free 2 months

User's recommendation: Be careful slot of fake and non trust worthy people. We’re supose to be adults but 95% of these lady’s think your just gonna scam them because of there last time being scammed there pretending to not have any trust they have my proof of purchase this isn’t a court case ok

Rhonda M Ugq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bloomington, Indiana

Over charged

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I signed up for ONE month but when I received my credit card statement there was double charges amounting to $48.36. I cancelled the membership prior to one month and cannot contact or talk to any customer service rep. I would like a refund of $24.18 because of being overcharged!

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User's recommendation: BEWARE!!!!

Jordane Luq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Shippensburg, Pennsylvania

Orders

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I was charged again on my credit card after canceling my subscription! I will be contacting my attorney if I'm not fully refunded immediately

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Anonymous
map-marker Bessemer, Alabama

Trying to cancel subscription due to inability to set up profile due to lack of computer skills, made more difficult by doing it on a smart phone.

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Cannot set up profile. Subscription about to renew.

Chatted with agent online, but then agent sent me a tech support platform, which costs $5. Out of principle, I refuse to spend any more money to resolve an issue.

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User's recommendation: Don’t use this platform. Their customer service is poor, and seems to be set up to extract more revenue from customers.

Ellen R Srn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Johannesburg, Gauteng

Lack of Response to Account Lock Issue

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Original review updated Nov 03, 2024

I recently created an account on Zoosk Dating Platform, but to my disappointment, my account was locked immediately after registration. I reached out to an admin for assistance, and following their request, I submitted my ID card for verification.

A few days later, I received a message stating that my case had been escalated to the appropriate team and that I would receive a response soon.

It has now been over two weeks, and I have yet to receive any follow-up or resolution. I have sent several additional emails seeking updates, but unfortunately, there has been no response at all.

This lack of communication and support is quite frustrating, especially when I was looking forward to using the platform.

I hope that sharing my experience here will not only bring attention to my issue but also prompt the team at Zoosk to address my account status. Thank you for considering my review

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2 comments
Guest

Exact same issues

Paisleigh Yts

I have been a Zoosk member on and off for several years. Last week I decided to log into my Zoosk account to see if there's any messages since I wasn't active for a year or so.

and I did, and I found out a lot of messages in my messages box. You can tell some of them legitimate, but most of them fake, and there were phone numbers on their pictures, which no one in the right mind would include their phone numbers. Anyway, I decided to become a paid member to respond to some of the messages that I thought could be a legit profile. I paid via credit card and also used the promo discount code they were offering.

After I paid, I have been blocked. When I try to login, I receive a message saying you have been blocked by a Zoosk administrator. I don’t know what’s going on, and I tried to reach out to the Zoosk customer support via several emails, but for more than a week no one responded.

It’s very frustrating and disappointing. I hope that someone will see my review on here and respond accordingly.

View more comments (1)

About

Related Companies

Spark Networks, Silver Singles, ChristianMingle, EliteSingles, Jdate

Summary

Zoosk is a website that allows users sharing pictures from their romantic journeys. The website was founded in 2007. This website provides users with a wide range of interesting social set of tools such as Romantic Moments, Personal application and Couple Profiles. Zoosk can be easily accessed from its website, Facebook application, desktop application or mobile devices. The service is available in 25 languages. People from more than 70 countries have become members of this website. Zoosk is a great way to have a fun time and share your favorite pictures with others. Zoosk allows anyone creating and sharing their romantic journeys.

Zoosk reviews and complaints

Zoosk is ranked 43 out of 212 in Dating category

Area Served

USA, Canada, Other, Australia, Worldwide

Payment Methods

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