Zoosk
Zoosk Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoosk has a 1.7 star rating from 2366 reviews, 10% would recommend, and 82% unfavorable; consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Review Zoosk reviews and check membership auto-renew settings before subscribing.
- Keep access to the original email to avoid account recovery problems.
- Expect limited phone support and slow responses from customer service.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing and unauthorized charges after cancellation.
- Repeated refund and subscription cancellation issues and refund delays.
- Accounts blocked or inaccessible with poor help for recovery.
- Reports of fake profiles and unusable site features.
Positive Feedback
A few users report successful account reactivation and resolved issues after contact.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoosk has a 1.7 star rating from 2366 reviews, 10% would recommend, and 82% unfavorable; consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Review Zoosk reviews and check membership auto-renew settings before subscribing.
- Keep access to the original email to avoid account recovery problems.
- Expect limited phone support and slow responses from customer service.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing and unauthorized charges after cancellation.
- Repeated refund and subscription cancellation issues and refund delays.
- Accounts blocked or inaccessible with poor help for recovery.
- Reports of fake profiles and unusable site features.
Positive Feedback
A few users report successful account reactivation and resolved issues after contact.
Media from reviews
Tonawanda, New York
Cancellation
I've been trying to cancel my membership for months now, I'm totally upset that you continue to take the money from my accountDONT JOIN STOP
User's recommendation: DONT JOIN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rochester, New York
It won’t cancel my subscription, even though I’ve canceled and it keeps taking money out of my account and there’s no way to get a hold of anyone to double make sure I deleted the account again today
- - Canceled over a month ago; account still shows active and $34 charged.
- - No way to reach support; listed number is nonworking; refund requested.
I canceled my subscription over a month ago, but for whatever reason, it showed still active, and Zeus took another $34 from my account. There is no way to get a hold of them, and the number that is listed is a nonworking number.
I've done everything that I can to cancel again, and I went in and deleted the account. Even though I'm not using it, I just had to eat $34.
Bad app, that terrible, terrible app. I would like a refund on my account.
- No pros dissatisfied with zoosk services
- No contact with customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minneapolis, Minnesota
Why is my account blocked
Does Zoosk still offer the "free responses" subscription-feature for an active subscriber to purchase? (With it, when I send a message to a non-subscriber she can read it & respond to it). If you do offer it, I would like to re-join Zoosk.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtreme poor service
I cannot cancel my subsription as i dont have my email credentials. i give them my original email that i used 3 or so years ago but they never email me & they just keep billing year after year
User's recommendation: be very weary of the auto renew
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Paul, Minnesota
Zoosk never answered the question asked
answer my question
I wanted to know if I'm not satisfied in 2 days can I get my money back? I'm not going to waste my time or money if I'm satisfied.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Honolulu, Hawaii
I cannot find your contact forms to get...
- - Cannot find contact forms to reach customer service or cancel subscription.
- - Account access issues: email inaccessible; password can't be reset.
I cannot find your contact forms to get in touch with customer service, but I need to cancel my subscription. Unfortunately, the email address I used to create the account is no longer accessible and one of the passwords I thought were correct or working. I cannot change the password because the email address is not accessible.
Please help
User's recommendation: Always maintain access to whatever email address you use to sign on originally
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Cancelled
- - I was hacked last year and my accounts were deleted.
- - I reported it this year and got a 24-hour reply; my account was reactivated.
I had been hacked last year and they deleted me immediately. Didn't have a chance to explain.
After the *** my facebook and other accounts got messed up.
I submitted a complaint this year because I couldn't register, I thought there was probably a time limit. After sending a message, within 24 hrs. I had an answer and my account was reactivated.
Now I am able to use the app. Thank you!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beckley, West Virginia
I subscribed for a 30 day subscription. in February, was unhappy and canceled it 2 weeks later, before the subscription renewed. I canceled the auto renewal and I reconfirmed this.
- - Unauthorized $35.96 auto-renewal charge on 3/8/2026.
- - Cancellation of auto-renewal and subscription confirmed twice.
- - Name on account shows F. Foster, not me.
If you cancel a subscription with them pay close attention because the subscription will renew any way.
On 3/8/2026, I was charged $35.96 for auto-renewal. I did not authorize this.
I canceled the auto-renewal and subscription 2 weeks ago, and I confirmed this twice. I view this as a fraudulent charge and will follow up accordingly. They also have my name listed on the account as F.
Foster. That is not me, and I never used that name.
- Too many inactive profiles
- Do anything to keep you from leaving
- Even after you cancel
Leland, North Carolina
Blocked my account but I don’t know why
- - The account was blocked by an administrator after trying to reopen, with no explanation.
- - I used the site for 3 months in fall with no issues.
I accidentally closed my account and tried to reopen it the next day. It said your account has been blocked by an administrator.
Cant get any reply as to why.
I was the site for 3 months in the fall with no issues. Need an answer and response.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service and ripping off their customers!
- - Paid for a 3-month Zoosk plan; canceled Google Play charge.
- - Account deactivated by Zoosk, photos missing, benefits not active, no support response.
I paid for a 3-month subscription on June 6, 2025, to avoid my card being charged again after the 3 months run out. I went in and canceled the recurring subscription in the Google Play Store, which should have not deactivated my Zoosk subscription but rather just the recurring charge.
However, then I received an email from Zoosk that said my account was deactivated. I attempted to log into my Google account because that is how I log into Zoosk, but failed, so I changed the password. When I finally got back into my email and logged into Zoosk, my photos were all gone, so I attempted to upload them again, which failed several times. Then, once I was successful, the account was reactivated, but my subscription benefits were not.
I still have a lot of time left within my subscription as it was paid through September 6, 2025. Furthermore, I have reached out multiple times to their email without any communication back or attempts to resolve the issue; instead, they have sent me an email asking me to give them more money for another subscription at a 30% discount and another email to approve my photos. In the image below, you will see that on the same day I removed my card for a recurring subscription through the Google Play Store, Zoosk emailed me saying my account was deactivated. Deactivated is entirely through Zoosk, not through Google Play, and canceling the recurring subscription does not trigger a deactivation, so what the heck?
They also do not have any other way to contact them, so just know that you are actually stuck! By the way, in my attachment, you have what looks like responses back to me in the threads, but no, that is all me replying to their automated email to me; not once have they responded to me.
Preferred solution: Deliver product or service ordered
User's recommendation: Be very careful paying for this service! This site also makes people "think" you are viewing them when you are just looking at who viewed you, this leads to people getting upset because they think you are just looking at their profile and just not interacting with them.
Sorry, buyt that's up for debate. If they choose not to spend money responding to customers who choose to use an unaffiliated 3rd party platform to complain, instead of contacting them directly, if pretty defendable in my opinion.
There are other websites this one requiring monies to make "official responses", so I guess every company should have to run out and join all of these platforms. Yeah, no.
Replying to
Westport, Connecticut
Can not access my account after i paid for a membership
- - Login failed: username or password not working.
- - 11 messages to customer service over 3 days with no response, wants a refund.
I paid for a membership and when i tried to logon i get a message that my user name or password doesn't work.
I sent 11 messages to zoosk customer service over the course of 3 days and i got no response from them.
I want my money back but from what i can see i have a better chance of seeing God walk across my desk than getting a response from zoosk!
User's recommendation: be carefull! I wonder if thisis wide spread!
No answers and asked for more money when trying to contact them twice
Have better customer service. Someone that can look up your account.
They just wanted my bank card details to fix a problem. This just does not sound right.
Preferred solution: Full refund
User's recommendation: Don’t go there it wanted my bank card details to fix their problem
Hello. We want to help you; however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFake Accounts
Zoosk has one-to-many fake accounts. I have the information about these fake accounts if needed. This site should be reprimanded for such practices!
- Plenty of women online
- Majority are fake accounts
Preferred solution: Full refund
User's recommendation: This is one of many fake accounts on Zoosk
Hello. We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you
Tampa, Florida
Login problems
I couldnt login. I was supposed to get a call from one of your texts instead you canceled my membership and refunded my money. Tell me what the *** is going on here.
User's recommendation: Use POF
Bristol, Tennessee
Unable to cancel subscription
- - Cancelled subscription on 11/24/2025; account still shows active with 12/24 expiry.
- - Feels forced to stay and dislikes upselling; gave a 0 rating.
I cancelled my subscription on November 24th 2025. I got a notice that it would expire on December 24th, but it still says active!
I don't want to be a part of this site any longer! Why are they forcing me to stay on there? this is an awful site!
They are constantly trying to get you to pay more and more! I give them a 0.
User's recommendation: BEWARE!!
Victoria, British Columbia
Ridiculously expensive! Be warned!
- - A sister joined Zoosk and was charged over $300 within 5 days.
- - The 'other' charges beyond the subscription are unclear.
My sister joined Zoosk , and within 5 days, over $300 was charged to her credit card. How is this possible?
Surely a subscription fee is enough to access your service.
What are these " other " charges for? This appears to be questionable at the very least, and m
User's recommendation: do not use this app
About
, , , ,
Zoosk is a website that allows users sharing pictures from their romantic journeys. The website was founded in 2007. This website provides users with a wide range of interesting social set of tools such as Romantic Moments, Personal application and Couple Profiles. Zoosk can be easily accessed from its website, Facebook application, desktop application or mobile devices. The service is available in 25 languages. People from more than 70 countries have become members of this website. Zoosk is a great way to have a fun time and share your favorite pictures with others. Zoosk allows anyone creating and sharing their romantic journeys.
Zoosk is ranked 71 out of 238 in Dating category
USA, Canada, Other, Australia, Worldwide
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Hello, We are sorry to hear that you are not satisfied with our service. Please contact our customer support at support@***.com and we will be happy to find a solution. Best regards, Zoosk Customer Success Team.