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Zoosk

Zoosk

www.zoosk.com
What is your customer experience with Zoosk?

Zoosk Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Zoosk has 1.7 star rating based on 3269 customer reviews. Consumers are mostly dissatisfied.

  • 10% of users would likely recommend Zoosk to a friend or colleague.

  • Rating Distribution
  • Pros: Frustrated, Very little, No pros.
    Cons: Fake profiles, Customer service by phone is not available - no help, Customer service.

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Media from reviews

Zoosk - Randomly blocked my account
Zoosk - Lock out of my paid acct!!!Zoosk - Password reset does not work over six times!Zoosk - I payed 129$ for a year but they ask x money for any reading message or answering...Zoosk - I payed 129$ for a year but they ask x money for any reading message or... - Image 2Zoosk - Website page unavailableZoosk - Your site has robot hackers, criminals and hustlers. Look up Anna, Ann and...
View all media ›

Top Zoosk Reviews

Positive Review

"Orders"

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I was charged again on my credit card after canceling my subscription! I will be contacting my attorney if I'm not fully refunded immediately

Critical Review

"I rejoined Zoosk to reach out to a specific woman but I cannot message her as it looks like her profile is Frozen"

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I recently re-upped my subscription with the Zoosk as there was a particular woman I was trying to reach out to. When I went to message her it says that it is...

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Anonymous
map-marker Waterloo, Ontario

Complaint

I cannnot sign in and when I try to hit the button for forgot password and I have put it in my email address..Im not getting anything sent to me.

My email address is richs1962@***.com

If you have any other email address , then you need to change it the one I just sent you. Im not very happy at all

Rich

View full review
Glen C Erz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newcastle Upon Tyne, Newcastle Upon Tyne

Randomly blocked my account

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Zoosk - Randomly blocked my account

I had an account less than an hour, hadn't had contact with any body, and then had an error message that read "your account has been blocked by a Zoosk administrator." Doesn't seem especially reliable to me.

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User's recommendation: Try elsewhere - I'm on/have been on plenty of other sites that don't do stuff like this, and have far less behind paywalls too.

Anonymous
map-marker Wellington, Ohio

Password reset does not work over six times!

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Zoosk - Password reset does not work over six times!

I got logged out of my Zoozk account. I did not do that.

I tried to log back in, but now my password doesnt work. I have emailed to reset my password. When they contact me back to reset my password, it leads me to a page that says oops page not availablewhen I tried to copy and paste the link into my browser and get the same thing. I contact the company again and they send me another reset your password.

This has happened over six times now maybe even 10! I keep telling them that that is not working. Again they send me another reset your password. I am not sure why you guys dont understand that that is not working?

Ive sent it to you a half dozen times already its not working. I have sent you screenshot showing you that its not working and still nobody gets back in touch with me with anything but a reset your password! I have paid to use this account and I expect to be able to get into my account at any time, I dont think thats too much to ask. Now, when something like this happens, I expect somebody whos working for Zoosk to contact me physically personally and help me to get into my account!!!

I am beyond pissed right now! Zero excuse for this!

Please contact me personally!!!

View full review

User's recommendation: I’m not sure I can recommend this app when you spend money to use it and then you can’t get any help when you can’t get into your own account!

1 comment
Guest

Unreliable company

John M Xpy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I rejoined Zoosk to reach out to a specific woman but I cannot message her as it looks like her profile is Frozen

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I recently re-upped my subscription with the Zoosk as there was a particular woman I was trying to reach out to. When I went to message her it says that it is unavailable or refresh the page.

It still doesn't work. I have reached out to the company but they have not helped at all. This could be my chance to meet somebody very compatible and this is what this app is supposed to do.

I want somebody to either fix my problem or reach out to this woman to see if she is interested in meeting me. The customer service is very poorI

View full review
Loss:
$70
Pros:
  • I thought they were a reliable app
Cons:
  • Turns out so far they are not

Preferred solution: I would like them to either fix the problem or reach out to the young lady that I am trying to meet. I'm sure they could ask her without giving her information out to me without her approval

Anonymous
map-marker Wellington, Ohio

Lock out of my paid acct!!!

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Zoosk - Lock out of my paid acct!!!

I got locked out of my account. How that happened?

I dont know. My password is now not working. I emailed them and I just get a generic reset your password but it takes me to a page that doesnt exist or has a problem. I emailed them again.

They do not respond or I cant send them an email anymore. There is no live number to speak to a live person! But they have no problem taking your money. Wtf

Zero customer service very poor company when it comes to that!

I caution you!! Their customer service blows!

I want someone to return my email!

Laurie Valenti

View full review

User's recommendation: Pay for other accounts elsewhere, where they have a live customer service

Clare Gdo
map-marker Port Townsend, Washington

I cannot interact with my account at all. I have submitted four requests to their online customer service and received no response. NOTHING

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My account is not functional and hasn't been for over a week. I have a lot of messages that I cannot access and I cannot interact with anyone.

I have submitted four requests for help and have not received any response. This is unacceptable and I want my account fixed immediately or a full refund. The website makes it clear that a response would be provided quickly - it's been days and I have received nothing - not a peep. This is no way to run a business.

A response - anything - would have been better than nothing. There should be some phone number to contact since noon seems to be overseeing customer service..

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User's recommendation: Don't waste your time. They don't respond and you have no recourse.

Anonymous
map-marker Rahway, New Jersey

I am blocked, due to a new telephone number that is new. Help

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BewarebI've attempted both Match/Zoosk & it states I'm blocked when I attempted to verify. My telephone number is new!!!

I signed up nyrmsroze@***.com...no help!!

How can this be rectified??? Appreciate assistance!!!

View full review

User's recommendation: Beware

Jeweline Ltk
map-marker Haysville, Kansas

I want to cancel and there is no way to do so that I can find.

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The site hasn't been helpful to me as a dating dite because it's so hard to find where people are from when they send lots of people. It wasts my time terribly.

Now I'm trying to cancel and there isn't a link to do so. I'm disgusted and irritated, and feel that their site is one of the worst.

Now I'm trying to leave this message and they insist on more words than I wanted to leave, and too bad for them-- they should have quit while they were behind.

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User's recommendation: Find a better site.

Mark H Bng

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My Zoosk Account was blocked for no reason.

my zoosk account was blocked for reasons not known to me, and I feel I have been treated unfairly. I have been a customer for months, and I never got a partner before the account was blocked. I need the account opened so I can get my partner.

View full review

Preferred solution: My Zoosk account reactivated.

Ellie G Ytw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't verify my facebook

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Tell me to use my cellphone for verification, but it doesn't work. I have been trying for days, but it still doesn't work. I would like to get my Facebook account verified as soon as possible, please.

View full review
Pros:
  • Lots of choices
Cons:
  • No live bot

Preferred solution: Facebook verification

User's recommendation: live chat

Anonymous
map-marker Altoona, Pennsylvania

Paid subscription and can't access the online site.

It either comes up "bad request" or I can't access Zoosk online after paying for the subscription. No phone number so like how do I get my $$ back if they are incompetent?

View full review

User's recommendation: Don't sign up with this outfit.

Jervis Cqo
map-marker Columbus, Ohio

No pictures

I've uploaded pictures and people are telling me there are no pictures. Zoosks is completely unaccessible.

F*****pricks!

I won't be resubscribing

View full review

User's recommendation: Find another dating service

Anonymous
map-marker Fredericktown, Ohio

Impossible to get help of any kind

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Wanting to delete old profile keep receiving emails years later!!! Phone number no longer working cannot get to contact page!!!

View full review

User's recommendation: Rethink subscribing

Elim Kpx
map-marker Minneapolis, Minnesota

Administrator blocked my account - Company phone number doesn't work

They keep taking my money when they aren't providing any service !

No way to contact them even though you get a response saying they will contact you

View full review

User's recommendation: Good luck rectivating any problems

1 comment
Guest

They took money out of my bank account even after I canceled my items! Haven’t heard back from them yet!

Anonymous
map-marker Austin, Texas

Login access to my account

You forced me to reset password and I never get the email link to reset it. I've check 2 different emails and still nothing from you

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Larry R Hxi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Information

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Zoosk - Information
Contains 1 confidential file for company representatives

Oh, I'm curious why I'm still getting notifications after my 3 months ended. It should be deactivated.

View full review
Loss:
$59
Cons:
  • Texting

Preferred solution: A free 2 months

User's recommendation: Be careful slot of fake and non trust worthy people. We’re supose to be adults but 95% of these lady’s think your just gonna scam them because of there last time being scammed there pretending to not have any trust they have my proof of purchase this isn’t a court case ok

About

Related Companies

Spark Networks, Silver Singles, ChristianMingle, EliteSingles, Jdate

Summary

Zoosk is a website that allows users sharing pictures from their romantic journeys. The website was founded in 2007. This website provides users with a wide range of interesting social set of tools such as Romantic Moments, Personal application and Couple Profiles. Zoosk can be easily accessed from its website, Facebook application, desktop application or mobile devices. The service is available in 25 languages. People from more than 70 countries have become members of this website. Zoosk is a great way to have a fun time and share your favorite pictures with others. Zoosk allows anyone creating and sharing their romantic journeys.

Zoosk reviews and complaints

Zoosk is ranked 45 out of 213 in Dating category

Area Served

USA, Canada, Other, Australia, Worldwide

Payment Methods

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