Zoosk Questions and Answers
Remove a connection.
Have tried to remove a connection; but it just stays there !!!!!!
How can I get a refund.
Hi there, Today I was looking at my bank account and noticed you guys took money out of my account.. first of all I did not purchase anything and $74.95 was taken out. Any way I could get my money back, for something that I didn’t purchase?
That's the same with me, cancelled subscription and still took money out, set to free again, losers.
Why am I being charged $74.95 for ZOOSK? I did not sign up for a subscription.Imagine my surprise when I opened my bank account and there are not one but 2 PENIDNG charges for $74.95 from ZOOSK.
I absolutely did not sign up for a subscription. I bought some coins once!
PS I will be wanting a 100% REFUND if the charge goes through as I am only using the FREE SERVICE OFFERED!
Why was I billed twice by zoosk.
Unfprtuntely Zoosk FAQ page doesn't provide any reasons for extra billing. In order to solve your billing issues you should contact Zoosk customer service. please, reach them at zoosk.com/contactinfo or send email at support@zoosk.com.
how to load my picture.
please help me toload my picture
From your computer:
- open your web browser;
- go to zoosk.com;
- log in to your Zoosk account;
- click on your Zoosk display name in the top right corner of your screen;
- select Edit Profile;
- click the Edit Photos button;
- click the Add Photos button to upload photos from your computer.
From the Android app or the iOS app:
- open the Zoosk app;
- tap on the menu icon at the top left corner of your screen;
- tap on your photo or nickname;
- tap the Add Photos button to upload or take a photo from your phone.
From a web browser on your phone or touch device:
- open your device’s web browser;
- go to t.zoosk.com;
- log in to your Zoosk account;
- select the menu icon in the top left corner of the screen;
- tap on your profile photo and Zoosk display name;
- tap your profile photo;
- upload or take a photo.
Why do I have to pay to receive text messages.
On top of the membership u have pay for coins to see if message are read I’m a single mom That pretty Sacrificed and risk to try out your dating site because it was good review And I love check by check And now I have to pay more money I can see I’m very disappointed And I was telling all my single about your page But now will never recommend you have to risk to be on this page After 27 years of marriage divorced 2 years really was ready to meet new people and try to site out. Will not be Renewing is not cool Right when I sent a long message I have purchase more coin What a Coincidence like you guys monitor and read messages that’s very unprofessional very very very very unhappy
Unfortunately, Zoosk does not provide any information if there are free subscriptions to send and receive text messages on the company website.
To get more details about the Zoosk services, please contact the Zoosk customer care team:
- by phone at (888) 939-6675;
- by email at support@zoosk.com;
- via the company's social networks.
You may also try to share your experience with Zoosk top management by sending your feedback by mail to Zoosk, Inc., Attn: Refund Request 555 Mission Street, Third Floor, San Francisco, CA 94105
How can I get my refund?I canceled my account and it still took money out.
According to Zoosk Help, if you have any billing issues, you should contact Zoosk Customer Support and they will get back to you as soon as possible. You may try to reach out to them by phone at (888) 939-6675 or via the support form on the Pissed Consumer website.
I want my refund back after taking it out and asked numerous times not to thank u Patricia Gebauer.
Hi , Your company drew money from my account that they were asked not to. Patricia Gebauer on or before July 1 st now I have put in a dispute again your site csuse I wrote u numerous times telling and asking u not to.
But u did anyways, u disrespected my wishes andy my integrity.
I wan to be deleted completely from this site or I will file suite against your site . Thank u
U still were not to take mono out of my account again and then did that went against what I asked of them and I asked before it was time for them to take money from that’s wrong of them
I don’t have a Zoosk account. I’m new and want to sign up but won’t let me.
Why?I gave my birthday and my email address but can’t sign up. I’ve never done this before.
For further information, please contact Zoosk Customer Support by phone at (888) 939-6675 or via the support form on Pissed Consumer.
Am I being double charged for my membership?On April 16 I renewed my membership for $44.96, than on April 22 it was returned in my account, than on April 24 it was taken out of my account again, does this mean I was double charged or just ripped off, I demand an explanation an-d soon.
- Answering questions about your subscription or coins purchases;
- Managing the renewal of your subscription;
- Deactivating your account;
- Offering promotions and discounts that can make your subscription more affordable;
- Answering questions about charges you don't recognise.
You may try to reach out to Zoosk Customer Support by phone at (888) 939-6675 or via the support form on Pissed Consumer.
Will the person you removed know you removed them ? And will they not be able to see your profile at all
From Laptop/Computer
From Android/iOS
Please note that if you are unable to remove the connection in the Android or iOS app, or on t.zoosk.com, please take these steps:- Click on "Remove", then click "Yes" to confirm
After removing a Connection, they will simply no longer appear in your list of Connections.