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Summary of Zoosk Customer Service Calls

8415 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
03:17 AVG CALL DURATION
6% ISSUES RESOLVED

Customers Contact Zoosk to Ask about:

Activation/ Cancellation:

  • “Why can u still see my deactivated account on zoosk”
  • “I want too deactivate Account and receive on more emails from zoosk”
  • “Want to cancel and need refunds”

Payments and Charges:

  • “I was just charge for a renewal that I don’t want”
  • “Change my email and make a payment”
  • “To get off. I do not want to be charged a second month.”

Account:

  • “Can't log into my accountmy”
  • “Closing my account”
  • “Close account”

Refund:

  • “Refund my account and do not renew”
  • “I wanted to communicate with a man, when I tried,said I needed to join 1st.I did, didnt send me back to him nor could I find him within his miles .I took a photo 1st. He's Gatorpop.why gone immediately after i joined? If hes gone, want refund!con?”
  • “Refund for $60”

Request for Information:

  • “I have a question regarding cancelation”
  • “A specific question has yet to be answered”
  • “Question and concern”

Cards:

  • “My sister used my card to create a profile for me bc she said I need to go meet new women and didn’t have authorization to use my card”
  • “Cannot pay for a subscription, valid card is declined”
  • “Hello, I'm having issues with the PIN sent to me, each time got Pin number I tried to put is correctly, it will says. The Pin Isn't Valid. Like 2 times now.”

Staff:

  • “Just paid for service didn’t get confirmation of how much money it was”
  • “To have service discontinued. Do not take no more payment out of my card.”
  • “I paid for services but it keeps telling me i have to pay. This is not right”

Product/ Service:

  • “The Step of watch was broken when we open the packet”
  • “Want to contact a Zoosk member who contacted me this week and hide his profile after I said I want interested but I am. He left a very sweet note and the system wouldn’t let me look at pictures or read his profile till after I sent the message .”
  • “I had to transfer my phone to a new phone because my other one broke and it did not transfer my Zoosk payment”

Website/ Application:

  • “Cant access web site”
  • “Because your website sucks and o didnt want to pay another 3 months but you just took it out of my account. I was to cancke and have money back”
  • “Trouble with viewing website content”

Shipping and Delivery:

  • “Because i cant get the site to come up to cancel my subscription and im being charge for another month and im very upset because i didnt even get to use my last month because so many times i couldnt even get on”
  • “Because I cant deleate you and I have tried to unsubscribe and I still have not got my money back”
  • “Well I paid for one month i didn't get the subscription.”

Return/ Replace:

  • “Returning item”
  • “I cant get return messages and I paid for the upgrade”
  • “Return product”

Other:

  • “Accidentally subscribed.”
  • “Not my acvount”
  • “Fruad”

Zoosk Rating Stats

1.8 out of 5 stars
based on 449 reviews
See all 1219 reviews

Rating stats

  1. 261 reviews
  2. 107 reviews
  3. 36 reviews
  4. 22 reviews
  5. 23 reviews

About Zoosk

Top 5 Zoosk Services

Online Dating, Customer Care, Deal

Top 5 Likes about Zoosk

Site itself was ok, Your site is, Very little, Worthless search settings, User friendly site

Top 5 Dislikes about Zoosk

Fake profiles, Lack of response to complaints, Fake views, Customer service, Business practices

Summary

Zoosk is a website that allows users sharing pictures from their romantic journeys. The website was founded in 2007. This website provides users with a wide range of interesting social set of tools such as Romantic Moments, Personal application and Couple Profiles. Zoosk can be easily accessed from its website, Facebook application, desktop application or mobile devices. The service is available in 25 languages. People from more than 70 countries have become members of this website. Zoosk is a great way to have a fun time and share your favorite pictures with others. Zoosk allows anyone creating and sharing their romantic journeys.

Zoosk reviews and complaints

Zoosk is ranked 26 out of 109 in Dating and Social Networking category

Area Served

USA

Payment Methods

PayPal

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Zoosk Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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