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Zoosk
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www.zoosk.com
What is your customer experience with Zoosk?
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Jeweline Ltk
map-marker Haysville, Kansas

I want to cancel and there is no way to do so that I can find.

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The site hasn't been helpful to me as a dating dite because it's so hard to find where people are from when they send lots of people. It wasts my time terribly.

Now I'm trying to cancel and there isn't a link to do so. I'm disgusted and irritated, and feel that their site is one of the worst.

Now I'm trying to leave this message and they insist on more words than I wanted to leave, and too bad for them-- they should have quit while they were behind.

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User's recommendation: Find a better site.

Anonymous
map-marker Waterloo, Ontario

Complaint

I cannnot sign in and when I try to hit the button for forgot password and I have put it in my email address..Im not getting anything sent to me.

My email address is richs1962@***.com

If you have any other email address , then you need to change it the one I just sent you. Im not very happy at all

Rich

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Mark H Bng

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My Zoosk Account was blocked for no reason.

my zoosk account was blocked for reasons not known to me, and I feel I have been treated unfairly. I have been a customer for months, and I never got a partner before the account was blocked. I need the account opened so I can get my partner.

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Preferred solution: My Zoosk account reactivated.

Ellie G Ytw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't verify my facebook

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Tell me to use my cellphone for verification, but it doesn't work. I have been trying for days, but it still doesn't work. I would like to get my Facebook account verified as soon as possible, please.

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Pros:
  • Lots of choices
Cons:
  • No live bot

Preferred solution: Facebook verification

User's recommendation: live chat

Anonymous
map-marker Altoona, Pennsylvania

Paid subscription and can't access the online site.

It either comes up "bad request" or I can't access Zoosk online after paying for the subscription. No phone number so like how do I get my $$ back if they are incompetent?

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User's recommendation: Don't sign up with this outfit.

Jervis Cqo
map-marker Columbus, Ohio

No pictures

I've uploaded pictures and people are telling me there are no pictures. Zoosks is completely unaccessible.

F*****pricks!

I won't be resubscribing

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User's recommendation: Find another dating service

Anonymous
map-marker Fredericktown, Ohio

Impossible to get help of any kind

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Wanting to delete old profile keep receiving emails years later!!! Phone number no longer working cannot get to contact page!!!

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User's recommendation: Rethink subscribing

Elim Kpx
map-marker Minneapolis, Minnesota

Administrator blocked my account - Company phone number doesn't work

They keep taking my money when they aren't providing any service !

No way to contact them even though you get a response saying they will contact you

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User's recommendation: Good luck rectivating any problems

1 comment
Guest

They took money out of my bank account even after I canceled my items! Haven’t heard back from them yet!

Anonymous
map-marker Austin, Texas

Login access to my account

You forced me to reset password and I never get the email link to reset it. I've check 2 different emails and still nothing from you

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Larry R Hxi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Information

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Zoosk - Information
Contains 1 confidential file for company representatives

Oh, I'm curious why I'm still getting notifications after my 3 months ended. It should be deactivated.

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Loss:
$59
Cons:
  • Texting

Preferred solution: A free 2 months

User's recommendation: Be careful slot of fake and non trust worthy people. We’re supose to be adults but 95% of these lady’s think your just gonna scam them because of there last time being scammed there pretending to not have any trust they have my proof of purchase this isn’t a court case ok

Rhonda M Ugq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bloomington, Indiana

Over charged

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I signed up for ONE month but when I received my credit card statement there was double charges amounting to $48.36. I cancelled the membership prior to one month and cannot contact or talk to any customer service rep. I would like a refund of $24.18 because of being overcharged!

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User's recommendation: BEWARE!!!!

Jordane Luq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Shippensburg, Pennsylvania

Orders

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I was charged again on my credit card after canceling my subscription! I will be contacting my attorney if I'm not fully refunded immediately

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Anonymous
map-marker Bessemer, Alabama

Trying to cancel subscription due to inability to set up profile due to lack of computer skills, made more difficult by doing it on a smart phone.

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Cannot set up profile. Subscription about to renew.

Chatted with agent online, but then agent sent me a tech support platform, which costs $5. Out of principle, I refuse to spend any more money to resolve an issue.

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User's recommendation: Don’t use this platform. Their customer service is poor, and seems to be set up to extract more revenue from customers.

Ellen R Srn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Johannesburg, Gauteng

Lack of Response to Account Lock Issue

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Original review updated Nov 03, 2024

I recently created an account on Zoosk Dating Platform, but to my disappointment, my account was locked immediately after registration. I reached out to an admin for assistance, and following their request, I submitted my ID card for verification.

A few days later, I received a message stating that my case had been escalated to the appropriate team and that I would receive a response soon.

It has now been over two weeks, and I have yet to receive any follow-up or resolution. I have sent several additional emails seeking updates, but unfortunately, there has been no response at all.

This lack of communication and support is quite frustrating, especially when I was looking forward to using the platform.

I hope that sharing my experience here will not only bring attention to my issue but also prompt the team at Zoosk to address my account status. Thank you for considering my review

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2 comments
Guest

Exact same issues

Paisleigh Yts

I have been a Zoosk member on and off for several years. Last week I decided to log into my Zoosk account to see if there's any messages since I wasn't active for a year or so.

and I did, and I found out a lot of messages in my messages box. You can tell some of them legitimate, but most of them fake, and there were phone numbers on their pictures, which no one in the right mind would include their phone numbers. Anyway, I decided to become a paid member to respond to some of the messages that I thought could be a legit profile. I paid via credit card and also used the promo discount code they were offering.

After I paid, I have been blocked. When I try to login, I receive a message saying you have been blocked by a Zoosk administrator. I don’t know what’s going on, and I tried to reach out to the Zoosk customer support via several emails, but for more than a week no one responded.

It’s very frustrating and disappointing. I hope that someone will see my review on here and respond accordingly.

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Anonymous
map-marker Orlando, Florida

Remove chosen photo now.

The photo you have chosen I want it removed instantly. I gave you no permission to go into my private phone and take one of my photo's and expose it to the other members.

How dare you!

Stop sending false information about members who want to meet you when they are many miles apart.

Also, how am I supposed to rate this company when you have no numbers to indicate what a person is rating.

Put 1 to10, or 10 to 1. Stop trying to deceive and control your members.

Thank you.

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