Zoosk
Reviews and Complaints
Haysville, Kansas
I want to cancel and there is no way to do so that I can find.
The site hasn't been helpful to me as a dating dite because it's so hard to find where people are from when they send lots of people. It wasts my time terribly.
Now I'm trying to cancel and there isn't a link to do so. I'm disgusted and irritated, and feel that their site is one of the worst.
Now I'm trying to leave this message and they insist on more words than I wanted to leave, and too bad for them-- they should have quit while they were behind.
User's recommendation: Find a better site.
Waterloo, Ontario
Complaint
I cannnot sign in and when I try to hit the button for forgot password and I have put it in my email address..Im not getting anything sent to me.
My email address is richs1962@***.com
If you have any other email address , then you need to change it the one I just sent you. Im not very happy at all
Rich
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Zoosk Account was blocked for no reason.
my zoosk account was blocked for reasons not known to me, and I feel I have been treated unfairly. I have been a customer for months, and I never got a partner before the account was blocked. I need the account opened so I can get my partner.
Preferred solution: My Zoosk account reactivated.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't verify my facebook
Tell me to use my cellphone for verification, but it doesn't work. I have been trying for days, but it still doesn't work. I would like to get my Facebook account verified as soon as possible, please.
- Lots of choices
- No live bot
Preferred solution: Facebook verification
User's recommendation: live chat
Altoona, Pennsylvania
Paid subscription and can't access the online site.
It either comes up "bad request" or I can't access Zoosk online after paying for the subscription. No phone number so like how do I get my $$ back if they are incompetent?
User's recommendation: Don't sign up with this outfit.
Columbus, Ohio
No pictures
I've uploaded pictures and people are telling me there are no pictures. Zoosks is completely unaccessible.
F*****pricks!
I won't be resubscribing
User's recommendation: Find another dating service
Fredericktown, Ohio
Impossible to get help of any kind
Wanting to delete old profile keep receiving emails years later!!! Phone number no longer working cannot get to contact page!!!
User's recommendation: Rethink subscribing
Minneapolis, Minnesota
Administrator blocked my account - Company phone number doesn't work
They keep taking my money when they aren't providing any service !
No way to contact them even though you get a response saying they will contact you
User's recommendation: Good luck rectivating any problems
Austin, Texas
Login access to my account
You forced me to reset password and I never get the email link to reset it. I've check 2 different emails and still nothing from you
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInformation
Oh, I'm curious why I'm still getting notifications after my 3 months ended. It should be deactivated.
- Texting
Preferred solution: A free 2 months
User's recommendation: Be careful slot of fake and non trust worthy people. We’re supose to be adults but 95% of these lady’s think your just gonna scam them because of there last time being scammed there pretending to not have any trust they have my proof of purchase this isn’t a court case ok
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bloomington, Indiana
Over charged
I signed up for ONE month but when I received my credit card statement there was double charges amounting to $48.36. I cancelled the membership prior to one month and cannot contact or talk to any customer service rep. I would like a refund of $24.18 because of being overcharged!
User's recommendation: BEWARE!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Shippensburg, Pennsylvania
Orders
I was charged again on my credit card after canceling my subscription! I will be contacting my attorney if I'm not fully refunded immediately
Bessemer, Alabama
Trying to cancel subscription due to inability to set up profile due to lack of computer skills, made more difficult by doing it on a smart phone.
Cannot set up profile. Subscription about to renew.
Chatted with agent online, but then agent sent me a tech support platform, which costs $5. Out of principle, I refuse to spend any more money to resolve an issue.
User's recommendation: Don’t use this platform. Their customer service is poor, and seems to be set up to extract more revenue from customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
Lack of Response to Account Lock Issue
I recently created an account on Zoosk Dating Platform, but to my disappointment, my account was locked immediately after registration. I reached out to an admin for assistance, and following their request, I submitted my ID card for verification.
A few days later, I received a message stating that my case had been escalated to the appropriate team and that I would receive a response soon.
It has now been over two weeks, and I have yet to receive any follow-up or resolution. I have sent several additional emails seeking updates, but unfortunately, there has been no response at all.
This lack of communication and support is quite frustrating, especially when I was looking forward to using the platform.
I hope that sharing my experience here will not only bring attention to my issue but also prompt the team at Zoosk to address my account status. Thank you for considering my review
Exact same issues
Orlando, Florida
Remove chosen photo now.
The photo you have chosen I want it removed instantly. I gave you no permission to go into my private phone and take one of my photo's and expose it to the other members.
How dare you!
Stop sending false information about members who want to meet you when they are many miles apart.
Also, how am I supposed to rate this company when you have no numbers to indicate what a person is rating.
Put 1 to10, or 10 to 1. Stop trying to deceive and control your members.
Thank you.
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They took money out of my bank account even after I canceled my items! Haven’t heard back from them yet!