Zoosk
Reviews and Complaints
Tampa, Florida
Login problems
I couldnt login. I was supposed to get a call from one of your texts instead you canceled my membership and refunded my money. Tell me what the *** is going on here.
User's recommendation: Use POF
Bristol, Tennessee
Unable to cancel subscription
- Cancelled subscription on 11/24/2025; account still shows active with 12/24 expiry.
- Feels forced to stay and dislikes upselling; gave a 0 rating.
I cancelled my subscription on November 24th 2025. I got a notice that it would expire on December 24th, but it still says active!
I don't want to be a part of this site any longer! Why are they forcing me to stay on there? this is an awful site!
They are constantly trying to get you to pay more and more! I give them a 0.
User's recommendation: BEWARE!!
Victoria, British Columbia
Ridiculously expensive! Be warned!
- A sister joined Zoosk and was charged over $300 within 5 days.
- The 'other' charges beyond the subscription are unclear.
My sister joined Zoosk , and within 5 days, over $300 was charged to her credit card. How is this possible?
Surely a subscription fee is enough to access your service.
What are these " other " charges for? This appears to be questionable at the very least, and m
User's recommendation: do not use this app
Roanoke, Virginia
Another scam by Zoosk
Let me tell you about some funny *** Zoosk want me to pay dollars to fix a problem I am have with only there site. A 400 Bad Request Request Header Or Cookie Too Large
User's recommendation: Use caution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaving a problem getting on the site not accepting my phone number
Need help keeps on telling me my phone number is wrong and I cannot join the site need somebody to call me and walk me through this
User's recommendation: Definitely join the site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account has been blocked I need recovery
- Account was active a week before paying for a 1-month subscription.
- After payment I couldn't log in; account was blocked, restore or refund.
Company fixed the issue and I have been provided with full refund.
I set up my account and it was active for 1 week to I decided to paid 1 month subscription..after I paid the next day I tried to login back my account they said zoosk administration had block so please I need my account back or refund my balance please
Preferred solution: Full refund
They renewed my account and I don't want that - but there is no place I can call
- My account renewed without my consent.
- I'm not happy with this site.
- The online phone number doesn't work and there is no customer service.
My account was renewed and I did not want that. I am not happy with this site.
BUT NOW THE PHONE THAT SHOWS ON THE INTERNET DOES NOT WORK - IS NOT IN SERVICE.
THERE IS NO PLACE WHERE YOU CAN CALL. THERE IS NO CUSTOMER SERVICE.
User's recommendation: Do not use this website unless they have a valid email and telephone and customer service otherwise they will do whatever they want and we have nowhere to turn
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am attempting to join and being rejected or blocked
I got this email from their customer support. And then I replied to it.
Waiting for a response.Hello, Thank you for contacting the Zoosk Customer Success Team. We regret to inform you that we have blocked your profile because we noticed inconsistencies. We would therefore like you to send us a copy of both sides of your ID, driving license, or passport so that we can remove this block. We are sorry to have to make this request but our reputation comes in part from the secure nature of our site.
We thank you for your understanding. We guarantee that no data necessary for the verification of your identity will be communicated to the other members of the site. Our entire team remains at your disposal for any further information. Kind regards,Yasmin PalmerMy response:Are you suggesting that somebody other than me has been using my picture to impersonate me with a fake dating profile?!
Can you please elaborate?I can give you a photo of the front of my license with my name revealed. Why would you need to see the back of it?I don't want all of my private info floating around especially if my privacy has already been compromised through your web service.Greg
Hello! We want to help, however, we are unable to locate your profile with the provided information.
We kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRandomly blocked my account
- An error said the account was blocked by a Zoosk administrator.
- Block occurred within an hour of creating the account with no contact.
I had an account less than an hour, hadn't had contact with any body, and then had an error message that read "your account has been blocked by a Zoosk administrator." Doesn't seem especially reliable to me.
User's recommendation: Try elsewhere - I'm on/have been on plenty of other sites that don't do stuff like this, and have far less behind paywalls too.
They say there's a way to contact this company but there is no way to contact this company there is nothing on their site that helps you to contact them when there's a problem
- I paid the full amount but cannot send messages.
- When I try to send messages, I am diverted to something else I did not want.
This site will not let me send messages I paid the full amount I should be able to send messages every time I go to send messages to other people it diverts me to something else that I did not want to be diverted to
User's recommendation: Better communications with the customers after all the customers are the ones who support your site they should have a way to be able to talk to the people running this site when there's a problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t see pictures and I’ve already been charged twice
I don't understand why I was charged 1999 and then another payment for 2195, and I cannot preview the pictures. I either want my money back or you should at least allow me to see the pictures.
- You charge me twice
- 000
Preferred solution: Price reduction
User's recommendation: Redefine print
Hello Deb. We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to get in touch with customer service at Zoosk is impossible. I need help in retrieving my account.
I bought a new iPhone trading in my old one. All the information was transferred to the new phone, but when I tried to sign into my Zoosk account.
Im told that the password and user ID are not correct. It is the same information I have used for several years. In the meantime, Im losing days on my subscription because I dont have access to my service.
I tried a phone number 1-88*-***-**** Its supposed to be a support line.
The line has been disconnected. I am so disappointed in Zoosk.!!!
User's recommendation: Don’t sign up!! if for some reason you can’t sign onto your account you’re not gonna find anybody to help you. It’s like they’re fast to take your money but slow to fix any problems.!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t send messages! It says a problem has occurred. Try back later. My phone number is+161******** I need to speak to someone about this, nobody has got back to me yet. This has been going on too lo.
Can not send messages. Says a problem has occurred!
Try back later!! Please fix this problem, It has been going on for too long!
Hello! We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI just subscribed again, and the site has me blocked. They won't even give a customer service phone num,ber for trouble shooting.
Give customers an easy way to contact them. Hey, W.T.H., I am a paying customer; don't I deserve to get on your site since I paid in full?
- No pros dissatisfied with zoosk services
- No customer service emails or phone numbers
Preferred solution: Full refund
User's recommendation: Tread weary!
Hello Ronald. We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you
They steal
Zoosk continues to take money from my bank account after I cancelled my subscription. Their phone number is useless, their "self help" is helpless, if you want additional help they send you to scam websites that are useless and yet make you pay to use them. Zoosk creates the problems and then makes you pay to attempt to solve them Now I'm forced to cancel my debit card just to get rid of the blood suckers
User's recommendation: do not trust them
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Hello. We want to help, however, we are unable to locate your profile with the provided information.
Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you
Oh okay here is my zoosk login Phoebedunn30@***.com Password: {{Redacted}} So please I will be glad and grateful if you help me with this issue because have paid and my account is been blocked by zoosk administration