Zoosk Reviews

Show reviews that mention
account subscription money site service email card refund customer profile
Filter review

You charged my twice for the service

I WAS CHARGED 29.95 THE NEXT DAY 19.95 I WANT ALL MY MONEY BACK SOOOOO MANY CAT FISH FAKE PROFILE PICTURES
View full review
ID
#3057717 Review #3057717 is a subjective opinion of poster.
Location
Lansing, Michigan
New Reviewer

Just badPaid for subscription but I cannot access

Web had me trying to by unwanted products and couldn't access yourwebsite..seen complaints about the site but still decide to give a chance . Was not successful at at not even talking to the customer service agent
View full review
ID
#3057619 Review #3057619 is a subjective opinion of poster.
Cons
  • Just bad web
Loss
$6599
Preferred solution
Full refund
New Reviewer

Money withdrawal without my authority amount of $89.70 10/11/21 Transaction ID 9869****T0653****P

Zook inc Has withdrawn money from my account without my authority $89.70 10/11/21 Transaction ID 9869****T0653724P Tom Macdonald

User's recommendation: Don’t support it.

View full review
ID
#3056075 Review #3056075 is a subjective opinion of poster.
Service
Zoosk Online Dating
Pros
  • Take money for no reason
Cons
  • Way you take money from me sporadically
Loss
$90
Preferred solution
Full refund
New Reviewer

My account freezes almost three times a day

Zoosk says I have messages but when I go to the site my screen is frozen every day. I cant respond or get anything from you or prospective dates.
View full review
ID
#3055910 Review #3055910 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

Account hacked

My account was hacked. Password has been changed and I cant log in. Also someone has been messaging women as me
View full review
ID
#3055515 Review #3055515 is a subjective opinion of poster.
Location
Essex, Connecticut
Preferred solution
My account password changed so I can use my account again
New Reviewer

Locked out for 2 days

Well first of all, I dont recommend contact zoosk via email. I finally found a phone number and called. The gentlemen who helped me did a superb job.

User's recommendation: Contact zoosk via phone.

View full review
ID
#3055041 Review #3055041 is a subjective opinion of poster.
Location
Apopka, Florida
Preferred solution
Problem solved by phone
New Reviewer

Cancellation of membership

I canceled my subscription approximately 1 month ago and you have taken a payment off my credit card. Please advise. timzapreff@***.com Thanks
View full review
ID
#3054339 Review #3054339 is a subjective opinion of poster.
Cons
  • Needs to be better monitored
Loss
$10
Preferred solution
Full refund
New Reviewer

Resolved: Want to cancel account

Update by user Nov 10, 2021

Company fixed the issue and I have been provided with full refund.

Original review posted by user Nov 10, 2021
I'm not complaining just wanted to cancel the subscription that is all ,listen Iam not been rude about it ok im been honest with you guys I made a mistake im so sorry.
View full review
Resolved
ID
#3054072 Review #3054072 is a subjective opinion of poster.
Pros
  • I am no longer interested in the site
  • I just started
Preferred solution
Cancel my account
New Reviewer

Want to cancel account

I'm not satisfied n please just wanted to cancel n I know I have 3 business day to cancel at no fee .
View full review
ID
#3054047 Review #3054047 is a subjective opinion of poster.
Location
Buffalo, New York
Loss
$30
Preferred solution
Full refund
New Reviewer

Cacellation

I'm trying to deactivate my account and cancel my subscription For Samsowner@***.com user name is truthteller
View full review
ID
#3052393 Review #3052393 is a subjective opinion of poster.
Location
Charlotte, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Someone use my credit card and signed up when I did not

Someone used my credit card to sign up. I did not sign up. I see the transaction on my bank account.
View full review
ID
#3052392 Review #3052392 is a subjective opinion of poster.
Location
Attleboro, Massachusetts
Loss
$30
Preferred solution
Contact my bank

Cancel everything

Well. I greatly dislike that you can't write in your own interests but have to pick from the terribly boring banal &;;;;;;;; top 40 style picks Zoosk provides.. why force your dull safe mass market choices on your customers.. Or what about a literature category.. Not everyone on Zoosk is a Bible thumping nascar loving football fan who likes sleeping in tents and murdering fish...
View full review
ID
#3050064 Review #3050064 is a subjective opinion of poster.
Location
Sacramento, California

.my account was $21.55 plus another $71,27. What fore

Not seeing that many Black African Americans. I was looking for someone that did not smoke or drink. Know history on anyone. Just age and some locations.

User's recommendation: wouldn't recommend.

View full review
ID
#3049707 Review #3049707 is a subjective opinion of poster.
Location
Wilmington, Delaware

Cancel everything

No I'm actually ok with Zoosk now.. I was angry about how difficult it was to cancel.. but it's fine now.. I'm actually happy with my experience with Zoosk.. I talked to some interesting people and really where would an older woman today go to meet men of her age with similar tastes.. I see now the importance of the service you provide.. And I'll have no hesitation about signing up again if the need arises Sincerely Roxanne PS I think you should give me FREE service as I know for a fact that several men stayed on in order to talk to me..as I did for certain men
View full review
ID
#3049403 Review #3049403 is a subjective opinion of poster.
Location
Sacramento, California

Cancel account

Met my girlfriend on Zoosk Great customer service from your company So nice to talk to live people not robots Thank you John Hubbard P.S. my girlfriend just cancelled her Zoosk account today her name is Suzanne Alary. We are living together as of 2 weeks ago!!!
View full review
ID
#3046126 Review #3046126 is a subjective opinion of poster.
Location
Toronto, Ontario