David H Wmt

My account

why I can not get on my zoosk account dhall40291@***.com Let me know why. I would like to get back on IF not I want a refund David dhall40291@***.con
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Preferred solution: back on zoosk

Stephen C Aga

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Verified Reviewer

Don't renew.

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I meant to cancel my subscription on January 17, 2024 but forgot and you renewed my for 6 months. Please cancel my subscription and refund my money. Stephen Cavaseno 516-205-****
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Loss:
$65

Preferred solution: Full refund

Anonymous
map-marker Desoto, Texas

Cancellation

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Too damn hard to cancel and they continue to take my money. Do not join this service. I would not recommend this crap to anyone. They are thieves.
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User's recommendation: Avoid Avoid Avoid

Lin L Out

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Verified Buyer
|

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Verified Reviewer

You took my money from my card without my allowance !!!

Zoosk - You took my money from my card without my allowance !!!
Hello. I paid 44ยฃ2-3 month ago . But ! I wasn't planning to you more in December . You took my money and money from my baby without my allowance !!! Give me back my money and my baby's money .It was before Christmas!!
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Loss:
$45

Preferred solution: Full refund

Resolved
Dennis G Dbe

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Verified Reviewer

Resolved: Terrible customer service

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Updated by user Nov 24, 2023

Company fixed the issue and I have been provided with apology. They agreed I had paid and denied me the access to the site and told me to use an old site.

Made no sense, but it did give me the access that i paid for. No apology was provided.

Original review Nov 17, 2023
I paid for a 30 day subscription 15 November. I got access to messaging and receiving messages for about 2 hours and then lost it.

When I reopened the account I got a message saying payment options and rules for unpaid members.
I sent at least 2 messages to Zoosk and only got an automated reply saying they received my issue and would get back to me. 3 days passed and no one got back to me. I sent another message and I got a reply saying to get privileges, I needed to be a paid member. Obviously whoever responded did not read my complaint.

Zoosk took my money, shut me down and has no intention of restoring my privileges that I paid for.

I sent another message a few days later and got nothing in reply.I don't think Zoosk does this often. But to have them not fix such a simple problem and not even bother to reply is disturbing.
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Loss:
$45
Pros:
  • Find comparable partner
Cons:
  • Poor customer service

Preferred solution: I want what I paid for.

User's recommendation: I assume this is not a common problem, but people should be aware Zoosk has terrible customer service.

Vera V Igc

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Verified Reviewer

Donโ€™t care to be on this site or any site.o

Not good. Dont care for this site. I want to be off. Canceled but got charged again. Not user friendly.
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Preferred solution: Full refund

User's recommendation: Donโ€™t care for this site or any others site. Not for me.

Raley Trr
map-marker Marine Corps Base Camp Lejeune, North Carolina

Once you purchase, you cannot successfully get them out of your bank, PayPal or credit card. They are sneaky and it's impossible to cancel your subscription.

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I've tried to cancel 3 or 4 times. Spent hours on it trying. It's like you're running in circles. There is no cancel button! Deactivate profile doesn't work. Customer service is insane. They talk over top of you, trying to sell other things. Cannot say no enough!
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User's recommendation: Don't start

Anonymous
map-marker Palm Beach Gardens, Florida

Cancel subscription

I want to cancel my subscription, The website isn't working for me. The candidates on the site are not what Im looking for. Please cancel my subscription.
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Ryan P Rtw

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Verified Reviewer

Crapola

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*** customer service. All automated machines, no live person to assist with issues. Do NOT get this app!
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User's recommendation: Do not get this app!

Renee S Fps

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Verified Reviewer

Fraudulent charges!

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Cancelled this dating app MONTHS ago and got charged for renewal. No way to contact them and the phone associated with them (according to my credit card) is some medical alert scam. DO NOT GIVE THEM YOUR CARD DETAILS! Now I have to literally dispute it and probably cancel my card so they dont keep doing this.
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Loss:
$86
Cons:
  • Fraudulent business practices

Preferred solution: Full refund

User's recommendation: AVOID!

Anonymous
map-marker Mesa, Arizona

FRAUDLENT JERRY, AGE 77

Zoosk contacted me this morning, advised not to have any more contact with Jerry, age 77, due to Fraudulent claims against him and will taken off the date site. Why is Zoosk pointing fingers at Jerry. Please give me specific information. I'm a frightened 74 year old lady that needs more information. Thank you, Doris Askren 623-271-****
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User's recommendation: BEWARE!

Anonymous
map-marker Montreal, Quebec

The โ€œ helpโ€ line

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The number 1-88*-***-**** that appears on the page of subscribers is a sales line for medical devices. What is totally infuriating is that the pitch is given in a lifelike real person voice that initially asks if you can hear them ok. Your yes sets you down a Rabbit hole sales pitch. Then they hang up! Useless for questions and a waste of time. Very bad for company image!
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User's recommendation: Donโ€™t waste your time with help number

Anonymous
map-marker Gatineau, Quebec

You have just took two different amount out of my account

I have just been charge two different amount out of my account in witch I didn't not apply for anything so please put this money that you have taken out of my account. This is the second time this as happen and the first time have no result, so Please put these two withdrawals back in my account
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Pompano Beach, Florida

Refund

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Zoosk - Refund
Please reverse payment and provide refund, I cancelled the subscription and you need to reverse, Attached is the copy from my AE to prove you requested payment, which never should have happened.
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User's recommendation: Too much false information and pictures realating to introductions,

Anonymous
map-marker Chicago, Illinois

Can't get ahold of any customer service person,want to cancel my subscription and receive amy refund of $89.99

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i didn't authorize you to charge my card on 03-25-2024 for the amount of $89.99 i want to cancel and please refund my $89.99 . my name is Michael Staley email: mjstaley@***.net please refund my $89.99 that you charged my card on 03-25-2024.. Sincerely, Michael Staley.
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