Anonymous
map-marker Winter Haven, Florida

I need to change my gmail account

I donot have a complaint I need to change my gmail account but .I hope this does not effect my status on zook I donot want to close it out kay
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Sheila R Jdm
map-marker San Francisco, California

I just received an auto renew notice. I stopped my membership September 2020.

I never received received notice of Zoosk billing me in October . I stopped the service in September. I spoke with a customer service person and she said she could not credit me for that time period because it was more than 6 months. She said I just canceled emails. That was very tricky. Who can I contact to get a refund. You can check your records and see that I have not used your website or received any emails. I am very frustrated. Please have someone contact me. Thank you for your help. Sheila Rubin 917-287-**** Email me at Rubin929@***.com. I am not getting anything from you on dvercity@***.com
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Loss:
$82
Pros:
  • I am no longer interested in the site
Cons:
  • Did not like and would not recommend

Preferred solution: Full refund

Arlene R Xqg

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Verified Reviewer

Blocked by admin

I was signing up word Zeus and used my Facebook Info . Not realizing that my email address has changed. So when I tried to use my new email Zoosk admin blocked me.
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Pros:
  • Subscription

Preferred solution: Let the company propose a solution

Donald M Kxd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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Yesterday you told me that all of my erroneous charges had been removed. This morning I woke up to a charge of 32.39. get this off of my account by noon eastern time or I'm going to the BBB. I will also fund an internet campaign highlighting how you behave. Get this done by noon.
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Loss:
$32

Preferred solution: Full refund

Carwell C

Payment issues

I didnt want to be changed for a reoccurring account !!! I was charged and want to stop the payment !!!
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Preferred solution: Full refund

Luis S Nrm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to change the idiom to English

For some reason is been change ..I Can understand any thing ..also you send I code for discount can you re send the code please !!!
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Preferred solution: Price reduction

Allen J Lzn

I made a mistake

I accidentally bought 100 dollars of coins when I only wanted 20 dollars worth. I was wondering if I could talk to someone about getting a refund?
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Loss:
$100
Cons:
  • I accidentally bought to many

Preferred solution: A refund on one purchase

David M Ufr

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Verified Reviewer

I was to cancel and get a refund

I was not trying to get a subscription somehow my card info ended up on there and I got a subscription that was a mistake can you please refund my card. Right away. Thank you
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Loss:
$40

Preferred solution: Full refund

Cloey Hvs

Iโ€™m not receiving email to reset password

Im not receiving email to reset password Tried to call many times and it says business is not open somebody can reach me at 972-835-**** or JasonClendenen12@***.com
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Anonymous
map-marker Sumner, Iowa

Deactivate account

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It's a waste of time using online support to deactivate account Zoosk is useless you can't even go up online to delete your account it keeps telling you where to unsubscribe.
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User's recommendation: I do not recommend

Anonymous
map-marker Greenville, Texas

Had turned auto renew off but money was taken out of my account.

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This was easily rectified. Zoosk refunded my money. I wish they could get rid of all the scammers that easily.
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User's recommendation: Just keep up with accounts - know when & what you did.

Pamela K Smf

Cannot read my messages.

Cannot read my messages.I have paid for one month subscription. It shows on my app that I have messages. Unable to read them
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Preferred solution: Deliver product or service ordered

Jean J Nss

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Verified Reviewer

About my subscription that was delayed

I was told that my new subscription will begin once my current one expires on September 28, I do not think I have a current subscription because I cannot reply or send any messages and I do want to start using zoos now.
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Preferred solution: To start to use Zoosk now I do not want to wait till sep 28

Anonymous
map-marker Butte, Montana

Locked out of account

I just joined your site. And after paying my subcription yesterday, I was blocked by administration the message said. I believe my account may have been hacked I made 2 payments for subscription yesterday. purchase numbers 316******** and 316697****. both were for 29.95 each one. My email address is cparini01@***.com I want my access back to account or a full refund.
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Anonymous
map-marker Kentville, Nova Scotia

Poor service

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I took your service and I keep getting all the same profiles I told I have a message but cant access it unless I pay 35 coins Had I known this I surly would not of taken the service I truly do not understand why your playing these games with your clients If this cant be resolved then I want my fees back and out of this Robert
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User's recommendation: This appears to be a scam to take your money with no results of why a person is on the site

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