Phyllus E
map-marker Wichita Falls, Texas

Question

Someone gave me their phone number to contact them. I had never done this before and I thought wow what the heck if I am suspicious and I could just block them so I called them and when they answered the phone they said hello and my first name Phyllis and I asked them how did they know my name because on my profile it just has loyal and I didnt see any way they could have known my name could you help me to determine how they would have known my name
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Preferred solution: Info on how someone could have gotten my real name

Barry E Qsl
map-marker Allentown, Pennsylvania

Cancel subscription

I want to cancel subscription to Zooks and I tried online but I couldn't remember my password but I tried two emails that I would have used but no luck. What is the next srep?
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Preferred solution: Cancel subscription

Sarah B Oox

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Verified Reviewer

Blocked account

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Some BS.I was blocked and did nothing wrong. I dont do anything Im not supposed to do. I follow rules and regulations.
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Loss:
$30
Pros:
  • Over charge and charge in two weeks
  • Garbage
Cons:
  • Dont use cancel on the site
  • Not screening people enough

Preferred solution: Full refund

User's recommendation: Donโ€™t join Zoosk. Go onto another site this site sucks.

Anonymous
map-marker Burlington, Massachusetts

Password reset

I have tried to reset my password for a week now , I dont receive the email to reset my password plz help at least let me remove my photos
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Anonymous
map-marker Florence, Kentucky

Canโ€™t get through to a customer representative always has different hrs in availability to speak with someone!!!

I want to cancel my subscription and theres no Custer service available! This site is a joke!! I have had nothing but problems since Ive started this site!! Ive called and called and called and get get customer service! Ive e Ben tried to cancel it out but no results the website would log me back on! Im fed up with not being able to cancel this and not been no able to get a hold of someone!
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Anonymous
map-marker Los Angeles, California

I want my diamond s back and lever 14 back

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I'm ok now I was able to figure out the problem, thank you.a couple of email addresses that I had to adjust, now with artgamboa@***.com. Just 1 account. Thank you.
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Alex K Efd

I met my girlfriend on J4Flirt.com - this dating service is a lot better than Zoosk

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I met my girlfriend on J4Flirt.com - this dating service is a lot better than Zoosk
The real matches are scant and located at distant places. The fake matches are abundant especially when your membership is about to end. In other words, it's phony. I met my girlfriend on J4Flirt.com - this dating service is a lot better than Zoosk, Match, Tinder, etc. They are more professional with ethical approach to business - something that Zoosk lacks now. Zoosk used to be better couple of years ago, but now they suck.
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Loss:
$69
Pros:
  • No clue
Cons:
  • Auto bill
  • Poor security

Preferred solution: Full refund

User's recommendation: Avoid

Theodore M Wyq
map-marker North Bergen, New Jersey

Canโ€™t access zoosk

Unable to open messages I try to look in and get a as failure not allowing access and dot understand reason Please contact mee we as t 843/31//7324 or if you do ont dare I will try another site
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Preferred solution: Apology

Tarrin Vmj

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Verified Reviewer
| map-marker Sault Sainte Marie, Ontario

Am I off this thing today ? I suffer from mental health issues

I thought I was ready for a dating site. I am off work due to mental stress. It was too overwhelming for me. Sorry. Did you cancel for .
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Pros:
  • Chat with decent people
Cons:
  • Mentallybprepared for people that are not nice

User's recommendation: Be mentally prepared!!!

Yadier Mdk
map-marker Minneapolis, Minnesota

I canโ€™t get a hold of anyone to help me

To see if my account is canceled I talk to someone May 1 and ask them to cancel my account I do not know how to do it on my phone
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Julie M Xen
map-marker Edmonton, Alberta

Log in

I cant log in. Every time I go to confirm Im not a robot and try to verify those very unclear pictures it keeps sending me a reset password notice!
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Stephen T Xxn

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Verified Reviewer
| map-marker Rockville, Maryland

Can't connect

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Message that says need internet connection but everything else but Zoosk has connection. See, I can't even proceed from this point.
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Preferred solution: Partial refund

Anonymous
map-marker Dayton, Ohio

Cancel my Acct .

I have no complaints. I just found a nice gentelman on line . I do not want to look any farther . Thank you
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Randy B Fpq
map-marker Detroit, Michigan

Not sure why I can't send messages. Able to this morning but not now

I was connecting with someone this morning through mutual messaging. She reached out to me again tonight and when I tried to send my response it wouldn't.
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Preferred solution: Let the company propose a solution

Jason G MOS 0861

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Verified Reviewer

Fictitious Account Setup | Using one's Name, Email and Phone Number

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Here was the email to Zoosk Inc when it was discovered that someone had created a fictitious and malicious account utilizing my personal information.

To whom it may concern at Zoosk Inc.,

This purpose of this email is to notify you in writing that my personal information (Name, email and phone number (unknown if more information was compromised as your company was not willing to help) were utilized without my authorization in order to create a malicious dating account making me appear as a Christian of the opposite sex (just to mention a couple of items added into the fictitious profile). The Zoosk Inc.

platform / website authorized a person impersonating me to create an account without any verification or three-step verification of identification of email or phone number which then enabled the account to proceed in the Zoosk Inc portal sending me numerous unwarranted or unsolicited emails from Zoosk Inc. users believing that I was looking for a relationship when in actuality, this was a false account. The creation of this account and the emails I have received have damaged my reputation and I'm unaware of to what extent I have been damaged aside from the embarrassment that this action has caused me as the email used is an account utilized at a professional capacity. (It was extremely difficult to find a direct number to Zoosk Inc's customer service) Upon calling (888)939-**** on 01-19-2021 for help to gather information to provide to law enforcement and/or my attorney who have been assisting me with my case, the Zoosk Inc.

call center refused to provide me any information as to who, where and when this account was created and from what IP address or device the account was created. After first being refused the information and then indicating that the account was now blocked after my call, Nicole and then Des (a supposed supervisor) indicated that "now only legal could provide the account information". At this time I would like all information utilized and gathered as to who created this fictitious account under my name, email and phone number (possibly more information was used). It should be noted that when I first realized I was receiving emails from Zoosk Inc.

(Zoosk Inc. being a company at the time that I had never heard of), there was no way on the site, easily to locate, in order to call in for customer service and so I tried to verify my phone number to see if it would allow me take control of the account in order to determine who setup the account and to cancel the account; however, I realized that there was no password setup which means the system allowed the account to be setup without any three-step verification prior to activation. Can you please provide a written response with as much identifying information as possible as to who was the individual who maliciously created this account at its inception (ie.

IP address, home or business address and any personal identifying information of the user who originally established the account). Thank you for your anticipated cooperation.

Sincerely,

Jason Gxxxxxxx

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Loss:
$999999

Preferred solution: The data and all account records of who created the account back in or around Aug 7, 2021, 5:34 PM when the first welcome email was received.

User's recommendation: None.

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