Anonymous
map-marker Hyattsville, Maryland

Cancalation

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App sucks people suck waste of money and time I canceled months ago and they keep taking my money I'm going to call bbb and report them...
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Phyllis S Xcb

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Verified Reviewer

Cancalation

No review at this time. Waiting for a reply to cancel my subscription. I called the number list message ask me to call back pacific time. I will make another attempt tomorrow. Stay tuned for my review.
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Pros:
  • I just started
Cons:
  • Using deceased family members profile for ads

Preferred solution: Price reduction

John D Nge

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

Locked out of account, I am a member

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N/NAEmail jd102650@***.com I've paid for a subscription. Can't download the app.

When downloaded I am blocked. My email is jd102650@***.com or j1dav2is@***.com and phone number 208-386-****. I don't believe I have violated any rules. I keep getting notices of views and some members that wish to meet me, yet I am NOT able to sign using Facebook, Google or email/phone number.

208-386-**** as indicated above. I've even attempted to uninstall and reinstall the app with both emails jd102650@***.com or j1dav2is@***.com or installing the app download from the web.

Request that a Zoosk representative contact me and explain what the issue/issues blocking my account are.

Thanks: J. Davis

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Preferred solution: Explanation why I am unable to log into my app while getting a fair number of views, ect

Catherine R Rhy

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Verified Reviewer
| map-marker Northville, Michigan

Hacked..on pause.whatto do now?

Get me a live agent please I am so upset it is so difficult to reach live customer service help help help help help
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Preferred solution: Live agent

Verline Gvd

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Verified Reviewer
| map-marker Huntsville, Texas

I don't understand how to find a lot of things

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I need to Talk to someone Now the latest issue is you just yesterday sent me 1 Smart Pick that I was interested in who lives close by andI TRIED TO GO BACK AND OPEN HIS INFO SO I COULD SEND HIM A MESSAGE AND IT WILL NOT LET ME OPEN UP HIS PAGE SND SAID I HAD 24 HRS TO RESPOND AND NOW HE IS GONE / no name just know he lives in Conroe TXShrug
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John W Kac

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Verified Reviewer
| map-marker Tampa, Florida

Unhappy with the procedure process

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Every button you press on the website will take you to that web page except the button for unsubscribe what a coincidence that everything works except the one that lets you unsubscribe why is this Zeus customer service
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Pros:
  • Meeting people
Cons:
  • Cant unsubscribe

Preferred solution: Let the company propose a solution

Anonymous
map-marker Accord, New York

Just feels like a real bait and switch scam

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So I received a few alerts of views and messages and as soon as I paid for the services I got no responses back !!???That sounds like bait and switch to me! I
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User's recommendation: Allow returning customers a free opportunity to see messages and allow them to respond

Zee C Hgo
map-marker Englewood, Florida

Discount please

Youre giving a 70% discount on all the memberships except for the cheapest one and I dont think its fair I would like to try Zoosk one more time but I want 70% off the 2995 so I can have another chance I would really appreciate it please
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Preferred solution: Price reduction

John L Ydf

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Verified Reviewer
| map-marker Sydney, New South Wales

Cancel account and subscription

All I want to do is cancel my subscription with Zoosk , every time I attempt to do it your system just goes around in circles . It seems that its a *** scam !!! My email is linghamj@***.com.au. Get me off this fraudulent scam immediately, and cancel my subscription, If this does not happen, I will report your organisation to the regulatory authorities here in Brisbane, Australia.
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Pros:
  • Nil
Cons:
  • Non existent women

Preferred solution: Cancel my subscription

Anonymous
map-marker Greensboro, Alabama

Security breach

Details from zoosk conversation was text to me, on my phone text, at no point have shared any contact information with anyone, how did this happen
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Dooo M

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Verified Reviewer

How to cancel my subscription

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You make it impossible to cancel the subscription you guys are cheaters and swindler and I will definitely post this on Twitter and other accounts Facebook etc. how are you make it
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Loss:
$75
Pros:
  • You guys take a long time to resolve the issue

Preferred solution: Deliver product or service ordered

User's recommendation: Do not purchase if you have any problems on the way to contact or cancel your subscription to try to get another month out of you by making it difficult

Anonymous
map-marker Plano, Texas

Got ripped off

Only joined for one month I was on 2 or 3 days and deleted the app and unsubscribed now they are taking unauthorized money out of my checking account THAT IS THEFT !!!
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User's recommendation: Donโ€™t join they will take your money and blow up your phone with messages

Michele N One

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Verified Reviewer
| map-marker Fort Lee, New Jersey

My password not working

I tried to reset password I enter my email and it says sending email but never get email. So how can I get into my account,
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Preferred solution: My password

Douglas L Ayv
map-marker Oakland, California

Cancel subscription

Blocked my account, and I can't get ahold of them. But they have no problem to keep taking my money automatically.
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Loss:
$100

Preferred solution: Full refund

Scott R Xkb

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Verified Reviewer
| map-marker Greenfield, Indiana

Payment went thru on 7/18 but it's saying I need to subscribe

Payment went through on 7/18. Its now telling me to subscribe. Id like to know what the situation is now.
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Preferred solution: Apology

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