Anonymous
map-marker North Woodstock, New Hampshire

Account suspended

Account suspendedThey told me my account was suspended I dont know why I guess somebody complained however I say it is a disgruntled woman who wanted to date me I would like to know the exact reason why they suspended my account my last name is Devereaux my number is 978-394-**** thank you
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philip w Cjq
map-marker Orlando, Florida

My account has been blocked

Good day went to look this morning and my account says has been blocked by an administrator. WHY ???
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Preferred solution: My account reactivated

User's recommendation: Be careful of scammers

Carol W Owf

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Verified Reviewer

Acct blocked

Why was my account blocked? It worked last night but yriedvto continue a conversation and it was blocked.
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Preferred solution: Deliver product or service ordered

User's recommendation: Read

Tendi G

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Verified Reviewer
| map-marker Nevada, Texas

I can not use my Visa card I bought in store to pay for Zoosk

I want some to walk me through on how to enter my card because every tine I try it defaults me to open new credit cards and I dont what to do o
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Preferred solution: Deliver product or service ordered

Candace B Qnx

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Verified Reviewer
| map-marker Hyattsville, Maryland

Timing

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It doesnt tell you what time they close. I am trying to cancel the service but it doesnt give you the option online to cancel. I canceled it the first time online but they still tried to take money out but they couldnt
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Preferred solution: Stop trying to charge my account because I canceled online already

User's recommendation: Do not go with Zoosk!!!!! Not a good dating site and not giving you the option to cancel on your own

Carl B Fqb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad experience

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bad service 103 Can't pay Bad service Bad service Very bad service Very Very bad service Incompotent web2022none site bad
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Preferred solution: Apology

Eva F Fcv
map-marker Gould, Arkansas

Hate - are u kidding- you wonโ€™t even let me tell why I would never recommend buoy???

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You guys stink. All is totally wrong- I guess you want more than one sentence about how much you fail
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Preferred solution: Full refund

User's recommendation: Do not sign up

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Severn, Maryland

Fee charged

Zoosk - Fee charged
On April 27, 2022 I was charged $59.99 to join Zoosk. Yet everytime I view or try to commuinicate with anyone, I am asked to subscribe to your company.. What can I do to get my money refunded. I am not satisfied with your services. I also do not like the pictures that are being sent for me to view. I asked for only black men but I am getting all types of men and women and maybe one or two black men. this is not good for me to continue.
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Loss:
$60

Preferred solution: Full refund

JohnM D

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Garbage service

Zoosk - Garbage service
DI started using zoosk May 20 2022, its a money grab! I turned off all notifications after second week. The site automatically renewed my subscription. I feel I deserve a foll rebate based on turning off all notifications!
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Loss:
$37
Pros:
  • No pro
Cons:
  • Totally weird and a total joke

Preferred solution: Full refund

User's recommendation: Do not use this service

Denise K Fel

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Verified Reviewer
| map-marker Orrville, Ohio

Recharging me

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I canceled my subscription with Zoosk on 6/18/2022, but they recharged my account! DO NOT WANT TO RESUBSCRIBE!!!
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Mariann J
map-marker Willingboro, New Jersey

Tocancelmysubscription

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I called the phone number and they always tell me to email I can never get anybody on the phone to explain my problem I changed my email and it screwed everything up. You are now thinking I'm a new subscriber and asking me to fill out a profile and pictures I have been a subscriber for some time now months so I was thinking the best way to straighten it out was to unsubscribe or cancel my subscription unless I talk to somebody my phone number is even though you probably won't call 609 238 ****.

If no one calls and this isn't straightened out I'm going to have to cancel my charge so you don't charge me for extra months after July 30th which is my last day. I was going to renew but not now that I see you can't even talk to someone

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Preferred solution: I would like to talk to someone to explain my problem. I cannot understand the directions for canceling my subscription. I initially was thinking of renewing but customer service is so bad

User's recommendation: I would not recommend Zoosk because the customer service is terrible unfortunately

Anonymous
map-marker Belleville, Illinois

I cancelled my subscription, then I was charged for the subscription. Again, I am requesting the funds back Into my account Immediately..

I cancelled my subscription, i was charged. I am requesting payment backn into my account immediately.
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Anonymous
map-marker Oxnard, California

Mark a client of yours

I saw Mark at your platform and we were talking or texting. He wanted me to go on Coinbase and I refused. Then he started threatening me saying he knew where I live put a picture of a gun and I got scared. I wanted to a new platform called elite and he was there. He went by a different name Jaden. Different jobs different age I told them about him and they took them off. I feel that hes dangerous.
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User's recommendation: To be careful who you speak with

Mitch V Xqk
map-marker Brooklyn, New York

Money

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You not return my money for3 months you cancel my account plus you keep money I need delete my pictures and money back
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Loss:
$100

Preferred solution: Full refund

User's recommendation: Zero

Michael L Whr

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Verified Reviewer
| map-marker Chicago, Illinois

Messages stopped receiving, or sending

I can not get my messages, or send anymore. I was but now it has stopped my subscription is still in effect
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Cons:
  • Upsetting

Preferred solution: Let the company propose a solution

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