Alexander N Tiw
map-marker Reservoir, Victoria County

Bad service

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I had make the payment but my account didnt work I had try to contact other female none of them respond this is fade website maybe
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Preferred solution: Full refund

John G Nrw
map-marker New Hampton, New Hampshire

Canceled subscription

Zoosk - Canceled subscription
Canceled my subscription September 2021 and you guys are charging me again. I have proof of Canceled subscription that I will be presenting to my bank. I tried working this out with Zoosk to no avail. I wait to see how this is resolved before posting my review with attached copies of emails and additional charges by zoosk.
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Loss:
$60

Preferred solution: Full refund

User's recommendation: Cancel whatever card you put on file with zoosk. You will get charged regardless of canceled subscription. All other emails will go to my bank to prove cancelation of account

Anonymous
map-marker Fleming Island, Florida

Problems with navigating, and potential scam from a Zoosk subscriber

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2 main concerns: 1St: I report and block other subscribers tat I am not interested in, yet they are NOT blocked cus they show up continually on my carrosel . Then I try contacting customer service, doesn't open till 10:00 am CMTime, I am in ES Time (Florida), then when they are open, very long hold time.

2ND: I recently chatted with a subscriber , she said she was leaving the Zoosk site in 2 days, asked me to get the "Whatsapp" app on my smart phone, we could talk on that . I did, told hner on Zoosk, then we were both on the Whatsapp app. Well, the # started with 852. And there were 11 numbers, Not 10.

I googled where is area code 852. Answer: Hong Kong. Then it said 852 Whatsapp app has scams. Then I received notice that my phone had a "trace" put on it.

I contacted Zoosk customer service, waited almost an hour to speak with someone, told him what happened, he agreed that I had in fact been scammed. He asked if I had given any info to this 852 #, I said only i was doing errands, and likved a certain restaurant, and sushi. I later blocked the 852#, and then uninstalled the Whatsapp app. This could have been a disaster.

I feel Zoosk is Not a good social dating site. I feel Zoosk should refund my money back in full. Lucky for me my idenitity wasn't compromised. Bur maybe it was.

I am 67, disabled ,I live by myself, and I am VERY concerned. Zoosk needs to be held accountable for this.

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User's recommendation: Beware of online dating sites.

Rohini L

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Verified Buyer
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Verified Reviewer
| map-marker Melbourne, Victoria

Membership issue

Zoosk - Membership issue
Zoosk - Membership issue - Image 2
Hi I have been checking and sending email fir my membership to not renew and I was told I dont have a membership and you have take a membership money again. Can you please do me a favour and refund me My name is Rohini Lata D.O B 1/1/62 I have tried calling but the line doesnt connect .
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Anonymous
map-marker New Orleans, Louisiana

Getting ripped off

Im getting charged 39+ for membership which is fine. But also getting charged 10+ for those stupid coins. I already called and asked them to STOP charging the 10 fee several months ago which they did Now I guess Zoosk believes it can start charging the 10+ again and other people just wont catch it. Stop ripping me off and/or get it right
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Trevor D Gzg

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Verified Reviewer
| map-marker Miami, Florida

I just want a refund cause I donโ€™t use it anymore and youโ€™re still taking money from my account

Look I've told you I don't want your service anymore and you keep taking money from my account for 3 months you've taken money from my account I want a refund
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Loss:
$100
Pros:
  • Refund my money

Preferred solution: Full refund

User's recommendation: Look I just want you guys to refund my money I have no recommendations

Anonymous
map-marker Phoenix, Arizona

Cancellation

I am not pissed customer but this is not for me this site! I just signed up yesterday 09/16 and the zoosk customer service rep said I could cancel my subscription in 3 days if I did not like! I am wanting a refund please! Thank you Angela witek 815-488-**** angeiipena26@***.com
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Grace M Ius

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Verified Reviewer

Refund

I was not happy, and still not, with your so called refund policy. Any business should have a three day refund policy in any state! I tried to get a refund, but your phones were not answered!! B #.! Bad news, Zoosk! Your site has few stable people on it, and the same fro. In the past.
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Loss:
$63
Cons:
  • Too far away
  • Same people over and over

Preferred solution: Full refund

Nancy C Eaq

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Verified Reviewer
| map-marker Laguna Niguel, California

Not able to read messages

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Paid for subscription and zoosk has not yet let me read messages I paid for, instead they want me to pay extra to fix their problem (scam!!)
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Cons:
  • Does not work
  • No customer service and many hackers and spams

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Dallas, Texas

Password issues

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Im having password issues I forgot my password. So when my husband Im looking And didnt find no washer dryer
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Anonymous
map-marker Boise, Idaho

You asked

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I got duped into signing up the first time. I was sent profiles of people interested in me and many others. I sent a dozen messages. I was tried to be scammed. I was told I could re sign up for a better price. I called to sign up and make sure I was going to get what I signed up for. I was told before to call and not go through ITunes. When I called back I was told to use iTunes. I dont want to use iTunes.
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User's recommendation: Read what you are getting

Anonymous
map-marker Houston, Texas

Not sure why you keep sending the same Smart Pics and call them New Singles. I tried to change my profile, to get better pics, and it did not seem to matter. Itโ€™s just not working for me.

The older Caucasian men are just not working for me. I specifically requested the African American Black men. But I continue to receive the SAME older White men. I even received one who specifically said No Black Women in his profile. My concernโ€ฆthe repeated selections are called New Smart Selections
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User's recommendation: Please send Black men pics interested 69-78

Tom S Vyh

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Verified Reviewer
| map-marker Simi Valley, California

Zoosk has effed up my account again

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I keep having to log back in After giving all My info they want to verify My Identity but after pushing next I get a blue page with tini writing stating This Page is unavailable! YOU ARE UNABLE TO ACCESS THIS THIS PAGE ! At this point today I have Drs appointment when I get home if I cant get in youve already blown all my contact dates and I will cancel my contract but this time I will never be back ever I dont pay for things that dont give me access you have my money please fix it
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Pros:
  • U blocked me out no reason

Preferred solution: Deliver product or service ordered

User's recommendation: Good luck

Marie T Zqu

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Verified Reviewer

A zoosk administrator blocked my page

A zoosk administrator blocked my page. Because one of my profile pictures was not acceptable Can you please unblock my page. I cant login
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Pros:
  • Chat with decent people
Cons:
  • Unlock account
  • Automatic renewl

Preferred solution: I want my account unlocked

Anonymous
map-marker Des Moines, Iowa

Report scammer

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99% of the men who contact me on your site are scammers. The last 8 men who have contacted me have asked me for money and some of them very large sums of money. Please remove my membership from your website!!! I no longer want any notices from you of any kind. If after my membership ends I want all of my membership including photos, information, etc. A man who you sent me a smile from didnt do the smile. He said that you do it to keep members interested!
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User's recommendation: Donโ€™t join Zoosk

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