Zoosk
Reviews and Complaints
Bad service
Preferred solution: Full refund
Canceled subscription
Preferred solution: Full refund
User's recommendation: Cancel whatever card you put on file with zoosk. You will get charged regardless of canceled subscription. All other emails will go to my bank to prove cancelation of account
Problems with navigating, and potential scam from a Zoosk subscriber
2 main concerns: 1St: I report and block other subscribers tat I am not interested in, yet they are NOT blocked cus they show up continually on my carrosel . Then I try contacting customer service, doesn't open till 10:00 am CMTime, I am in ES Time (Florida), then when they are open, very long hold time.
2ND: I recently chatted with a subscriber , she said she was leaving the Zoosk site in 2 days, asked me to get the "Whatsapp" app on my smart phone, we could talk on that . I did, told hner on Zoosk, then we were both on the Whatsapp app. Well, the # started with 852. And there were 11 numbers, Not 10.
I googled where is area code 852. Answer: Hong Kong. Then it said 852 Whatsapp app has scams. Then I received notice that my phone had a "trace" put on it.
I contacted Zoosk customer service, waited almost an hour to speak with someone, told him what happened, he agreed that I had in fact been scammed. He asked if I had given any info to this 852 #, I said only i was doing errands, and likved a certain restaurant, and sushi. I later blocked the 852#, and then uninstalled the Whatsapp app. This could have been a disaster.
I feel Zoosk is Not a good social dating site. I feel Zoosk should refund my money back in full. Lucky for me my idenitity wasn't compromised. Bur maybe it was.
I am 67, disabled ,I live by myself, and I am VERY concerned. Zoosk needs to be held accountable for this.
User's recommendation: Beware of online dating sites.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Melbourne, VictoriaMembership issue
Getting ripped off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaI just want a refund cause I donโt use it anymore and youโre still taking money from my account
- Refund my money
Preferred solution: Full refund
User's recommendation: Look I just want you guys to refund my money I have no recommendations
Cancellation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- Too far away
- Same people over and over
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Laguna Niguel, CaliforniaNot able to read messages
- Does not work
- No customer service and many hackers and spams
Preferred solution: Deliver product or service ordered
Password issues
You asked
User's recommendation: Read what you are getting
Not sure why you keep sending the same Smart Pics and call them New Singles. I tried to change my profile, to get better pics, and it did not seem to matter. Itโs just not working for me.
User's recommendation: Please send Black men pics interested 69-78
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Simi Valley, CaliforniaZoosk has effed up my account again
- U blocked me out no reason
Preferred solution: Deliver product or service ordered
User's recommendation: Good luck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA zoosk administrator blocked my page
- Chat with decent people
- Unlock account
- Automatic renewl
Preferred solution: I want my account unlocked
Report scammer
User's recommendation: Donโt join Zoosk
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