Nancy W Roo

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Verified Reviewer

Fraud

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I'm getting fraud on my banks due to your site. How they got my second credit card number is a mystery. Zoosk has 0 customer service, no getting in touch with them. And all these payouts and I am still not a member!
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Loss:
$8
Cons:
  • E verything

Preferred solution: Get me off of site

Gabrian Vtc
map-marker Phoenix, Arizona

Trying to update my account

Wont let me update my account and log in zook have tried many times getting frustrated to where I dont want to try and stay a member.
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User's recommendation: Just send payment info

Wayne S Onl

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Verified Reviewer

Very poor services

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Not able to use this dating site. Could not communicate with other members as I was supposed I should.

Tried to contact customer support. That was a joke. I was pushed to use another service for support. That was a support called Howly.

I had to pay one dollar for their sevices,however my credit card was unable to be used ..My card is good and all information given for my credit card was correct and complete. For three days I tried to work with the customer support and the constantly sent me to the Howly service I told they Howly was not working Their cutomer service is non existant Ipaid for these services which I have not recieved

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Loss:
$64
Pros:
  • Used to be a good site
Cons:
  • No way a customer can resolve any problems

Preferred solution: Full refund

User's recommendation: Zoosk is a waste of time. They take the money that is where it ends

1 comment
Simran Eoh

I need to speak to someone regarding my money and account can some contact me

Anonymous
map-marker Denver, Colorado

I need a call back I've tried canceling my account 4 times and I'm still getting billed my number is 970363****

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I want to cancel my subscription I need a call back please 970363**** I have tried 4 different times to cancel with no luck
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User's recommendation: Just stay away from zoosk

sharon A Dtg

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Verified Reviewer

I have not been able to get on line for 2 days. This happens often what is the problem. Ive payed no problem with internet?

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Have not been able to get on internet for 2 days now! This happens often no problem with internet so this is on your end and as a paying customer I should have access day and night no matter what time! I would like this fixed asap!! This is not right as a paying customer for a very long time. And why should I have to write a long explanation!!!
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Pros:
  • Diversity
Cons:
  • No access to site for hrs or days

Preferred solution: On site!!

User's recommendation: Watch for no access

Nancy W Roo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud

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I have gotten fraud on two bank accounts, due to this site. My bank card has been changed five times. Now they have found another account! How do they do this?
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Loss:
$10
Cons:
  • Too many to list

Preferred solution: No more fraud.

User's recommendation: Don't go there.

Salami D

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need you to deactivate my account

Zoosk - I need you to deactivate my account
Zoosk - I need you to deactivate my account - Image 2
Zoosk - I need you to deactivate my account - Image 3
I tried to deactivate my account, you won't let me cos the page won't get through, my email is dopenationmuzik@***.com ..please deactivate my account ...
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Loss:
$50
Pros:
  • I have pause my account
  • Deactivate my account
Cons:
  • No interested

Preferred solution: Full refund

User's recommendation: Deactivate my account

Mike K Rcg

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Verified Reviewer

Unhappy with the site

After getting alerts that someone wants to meet me, the age and location is completely different than the person that wants to meet me. I wish to cancel my subscription immediately.
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Cons:
  • Too much to list

Preferred solution: Cancelation of subscription

Wayne S Onl

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Verified Reviewer

This is the worst dating site .No help at all from customer service

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I'm a paid customer I worked Three days to resolve my issues. I should be able message other members but A page pops up when I try to send the messaage.I need a picture posted on my profile.

Nothing was presented about that at the time I paid for the service Then I attempted to post a picture but I was having trouble. I got a hold of customer service for help .They referred me to a service called hawly. You had to pay a dollar for the service but It would not take my credit card.

My credit card's information was correct and complete Zoosk had no problem taking my money. That is the only thing zoosk is concerned with If they don't want to resolve my issues I would like a refund of the money I paid for services that are not rendered

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Loss:
$64
Pros:
  • At one time zoosk was a good dating site and took care of their c
Cons:
  • Only interested taking money no customer service at all

User's recommendation: Don't waste your time with this dating site

Anonymous
map-marker Annapolis, Maryland

Trouble contacting Zoosk for assistance.

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I have found ZOOSK one of the better dating sites online. My one issue, which is true with most dating sites, is that you cannot contact ZOOSK directly.

CURRENT PROBLEM: Im moving to another state in about six week thus I changed my zip code to the new location and have been corresponding with few men there. Without contacting me, ZOOSK suddenly changed my zip code back to my current location in Maryland so that none of the men suggested are relevant and I cant find the men I was corresponding with.

I cant This feedback is the only way I have found to inform them of the problem. There needs to be a better way to contact ZOOSK and resolve issues.

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User's recommendation: customer service is hard to reach.. start early and keep trying!on it.

Raymond S Obl

Blocked account

I woke up to find my account blocked by administrator. I'm not able to log in and cancel my account as so I don't get billed in the future.there is no phone number to call...zoosk is not worth it don't do it
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Preferred solution: My account reinstated

Anonymous
map-marker Detroit, Michigan

Charged my account without my authorization will be will get my attorney involved if payment is not put back in my bank today

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You will be here from my attorney for putting a card fraud on my account with my attorney if money is not put back in my account today
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ed C Fwj

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Verified Reviewer

I trying to cancel and I cant

I want to cancel my account. Ive been trying to cancel my account for three days. I cant seem to get it correct
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Preferred solution: just to cancel mt account

User's recommendation: paused

James S Gkx

Fairness

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I joined paid my money and find out that I have to pay extra to find out if my messages are seen or read. This is not fair being double charged. When you pay for access it should be full access. This includes read notifications. This could determine weather I continue using your site or not. Thanks James Stuart
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Preferred solution: Change your unfair policy.

Anonymous
map-marker Great Bend, Kansas

I want to cancel my account with Zoosk now why don't you have a phone number where I can call you and cancel my account.

The women on this site are very rude and I don't want anything more to do with this site now how can I cancel my account.d
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User's recommendation: Don't get involved

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