Zoosk
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Zoosk Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoosk has 1.7 star rating based on 3162 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Zoosk to a friend or colleague.
- Rating Distribution
Pros: Frustrated, Very little, No pros.
Cons: Fake profiles, Customer service by phone is not available - no help, Too many scam profiles.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoosk has 1.7 star rating based on 3162 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Zoosk to a friend or colleague.
- Rating Distribution
Pros: Frustrated, Very little, No pros.
Cons: Fake profiles, Customer service by phone is not available - no help, Too many scam profiles.58% of users think that Zoosk should improve its Customer Service.
56% of users say that they won't use Zoosk in the future for similar services or products.Recent recommendations regarding this business are as follows: "Beware!", "I use several senior dating sites. Zoosk is terrible.", "avoid ths site", "Make sure that you absolutely don’t put the wrong password in multiple times", "Be aware. This place is full of not so truthful people in my opinion.".
Most users ask Zoosk for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Zoosk Reviews
"I was better off with J4Dates.com"
There is only a handful of real women on Zoosk. 95% of the accounts are so fake that they make Pamela Andersons *** look real. The site is very creative when...
"Refund"
Please reverse payment and provide refund, I cancelled the subscription and you need to reverse, Attached is the copy from my AE to prove you requested...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Pompano Beach, Florida
Refund
User's recommendation: Too much false information and pictures realating to introductions,
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I cancel my account back in November. Why the he'll are you still chargi6 me
- Keep charging u after u cancel
Preferred solution: Full refund
User's recommendation: Get rid of this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer service. The website fakes inquires for interested parties and when contacting the did not send ^^like^^. Signed up for 3 months and they charged card without authorization for 3 more mo
- No pros just false advertising and illusions of others interest
- Used to have 800 customer number
Preferred solution: Full refund
User's recommendation: Don't join .They give false I trest inquires and appears they don't read profiles as other parties live far and have conditions. This sight needs to be investigated for fraud and billing charges to keep you and make it hard to get refund. Worse than insurance companies.
Greensboro, North Carolina
Over charge
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Subscription issue
They resolved my issue. I am pleasantly surprised because I actually like the site alot.
- Bad customer service
Preferred solution: Reinstate my subscription or refund me the remaining cost of my subscription
User's recommendation: Sign up with another dating site
I am unable to use zoosk app
- Great app
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Account accessibility denied.
- Lots of scams
Preferred solution: Full refund
User's recommendation: Don't expect any customer service.
White Stone, Virginia
Unsatisfactory
User's recommendation: DON’T JOIN!!!!!! APPARENTLY ZOOSK DOESN’T CHECK THE BACKGROUNDS OF MEMBERS TOO WELL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have been locked out of my account.
I signed up with Zoosk March 12th and also paid for a one month subscription. The next day, I was locked out of my account.
I contacted Zoosk support and received an email from Neeta who stated they found some inconsistencies and that their reputation in providing a good service was the reason they requested a copy of my ID front and back. I complied with this request immediately and asked for an explanation on what they meant by inconsistencies. I never received a reply. I have emailed multiple times since then.
I have been given tickets # 7871**** and 7870****. I asked if my membership dates would be adjusted to ensure I would receive my full 30 day membership. No answer. Since I have emailed multiple times with no communication as to inform me how long their process takes or reasons why my account is locked, I just want my money refunded and for them to delete my account.
I am thoroughly disgusted and they've shown I am not valued or respected. Give me back my $37.72 please!!
- Dont know im locked out
- Customer service unresponsive
Preferred solution: Full refund
User's recommendation: Buyer Beware!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Help to reset password/Email address
Someone needs to write me about getting back onto your website, or I need a correct phone number to talk with someone. You have my $64.95 for 6months.
I can't even get on on your website. It won't let me. I can't reset my password, because I don't get a link to try that it is supposed to send me, and I never get one. It even tells me that my email address isn't correct.
I have tried your 1-88*-***-****, and this is for Medicare information. I have had the same 2 email addresses for 20 years; Both have worked just fine until I try to use your website with one of them. Someone needs to write me at either:
roguebiker69@***.com (This is my original 1st one) Or:
vertigoedbiker@***.com
This is not a scam or a joke. Your system needs some help, and I need some information to be able to just logon to get re-established on Zoosk.com My First name is Gary.
Please contact me. This is more than just frustrating. This is just plain WRONG, and it really needs to be addressed...I haven't been able to find any other way or information of how to contact a PERSON, let alone get back on something I have already paid for and can't use.
This is not a revue.
This is an emplorement to get this problem addressed and fixed. I really hope someone reads this that can and will help me.
- No way of speaking to a real person to address login problems
Preferred solution: Someone at this company to address my not being able to get back on their website to use it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was better off with J4Dates.com
There is only a handful of real women on Zoosk. 95% of the accounts are so fake that they make Pamela Andersons *** look real.
The site is very creative when it comes to the methods for getting your bucks. Better find other avenues.
I was better off with J4Dates.com
At least I got quite a few offline dates there. Their only flaw is ladies are overseas and you have to travel there. That was the only thing that made me hesitant at first.
On the other hand, those trips always gave me the experience of a lifetime. The ladies were super hot: little black dress, Gucci aroma, high heels and lace lingerie type of women. Hot and REAL!! I hope they keep on rocking the game, so that next time I travel there I will finally pick up my wife Im determined to get married this year.
I should have not wasted money on Zoosk because of my impatience.
These phony lame sites make you act out of impulse. All they can offer is a showcase of fake photos.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
THE ADMINISTRATION WONT LET ME BACK ON???
- Sometime distance
- From me to her
Preferred solution: ALLOW TO JOIN PLEASE
User's recommendation: i liked zoosk
Chicago, Illinois
I want unsubscribe
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The app is awful!!!
- Two days blocked and not working
- Messages not arriving
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Subscription
Preferred solution: An active subscription
Staines-Upon-Thames, Surrey
I have not been on zoosk for several years
User's recommendation: Don’t use closed accounts for Phishing
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